Technical Support Engineer

Welcome to Intuitive Surgical, where we are revolutionizing the field of minimally invasive surgery with our cutting-edge robotic technology. As a Technical Support Engineer, you will play a crucial role in ensuring our products are operating at their highest level of efficiency and effectiveness. We are seeking a highly skilled and motivated individual to join our team and provide technical support to our customers and field service teams. If you have a passion for problem-solving, strong technical knowledge, and excellent communication skills, we encourage you to apply for this exciting opportunity.

1. Provide technical support to customers and field service teams to ensure efficient and effective operation of Intuitive Surgical products.
2. Troubleshoot and diagnose technical issues, providing timely and accurate solutions.
3. Collaborate with cross-functional teams to resolve complex technical problems.
4. Utilize knowledge of robotic technology and surgical procedures to provide effective support.
5. Maintain a high level of customer satisfaction through timely and professional communication.
6. Continuously improve technical support processes and procedures to enhance customer experience.
7. Train and mentor other team members on technical support best practices.
8. Keep updated on the latest developments and advancements in minimally invasive surgery and robotic technology.
9. Conduct remote and on-site technical support for customers as needed.
10. Document all technical support activities and provide reports to management as required.
11. Adhere to company policies and procedures, including compliance with regulations and standards.
12. Participate in product testing and provide feedback to the engineering team for product improvement.
13. Act as a liaison between customers and internal teams, providing valuable insights and suggestions for product enhancements.
14. Maintain technical expertise on Intuitive Surgical products and stay updated on changes and upgrades.
15. Take ownership of customer issues and ensure timely resolution to meet or exceed customer expectations.

According to JobzMall, the average salary range for a Technical Support Engineer in Copenhagen, Denmark is between DKK 350,000 and DKK 600,000 per year (approximately $54,000 to $93,000 USD). This may vary depending on the specific company, experience level, and skills of the individual.

Intuitive Surgical Inc. is an American corporation that develops, manufactures and markets robotic products designed to improve clinical outcomes of patients through minimally invasive surgery, most notably with the da Vinci Surgical System.