Digital Product Support Engineer
Intuitive Surgical is seeking a highly motivated and skilled Digital Product Support Engineer to join our dynamic team. As a leader in the medical device industry, we are dedicated to improving patient outcomes through cutting-edge technology. The ideal candidate will possess a strong technical background, exceptional problem-solving skills, and a passion for customer satisfaction. If you are looking for a challenging and rewarding role that allows you to make a meaningful impact in the healthcare field, we encourage you to apply.
- Develop and maintain a deep understanding of Intuitive Surgical's digital products and their capabilities.
- Provide technical support and troubleshooting assistance to customers for digital products.
- Collaborate with cross-functional teams to identify and resolve complex technical issues.
- Conduct thorough root cause analysis and implement solutions to prevent recurring issues.
- Continuously monitor and analyze customer feedback and usage data to identify areas for product improvement.
- Create and maintain detailed documentation of product features, troubleshooting methods, and resolutions.
- Train and educate customers and internal teams on product functionality and best practices.
- Act as a liaison between customers and internal teams to ensure timely and effective resolution of issues.
- Participate in product development and enhancement initiatives, providing insights and feedback from a technical support perspective.
- Stay up-to-date on industry trends and advancements in medical device technology to continuously improve product support and customer satisfaction.
Technical Expertise: The Ideal Candidate Should Possess A Deep Understanding Of Digital Products And Their Technologies, Including Software And Hardware Components. They Should Also Have A Strong Background In Troubleshooting And Resolving Complex Technical Issues.
Communication Skills: A Digital Product Support Engineer Must Be Able To Effectively Communicate With Both Technical And Non-Technical Stakeholders. They Should Be Able To Explain Technical Concepts In A Clear And Concise Manner And Have Excellent Customer Service Skills.
Problem-Solving Abilities: As A Primary Point Of Contact For Technical Issues, The Candidate Must Have Strong Problem-Solving Skills To Quickly Identify And Resolve Issues. They Should Also Have A Proactive Approach To Anticipate Potential Problems And Implement Preventative Measures.
Team Player: The Role Of A Digital Product Support Engineer Requires Collaboration With Various Teams, Including Product Development, Quality Assurance, And Customer Support. The Candidate Should Be A Team Player Who Can Work Effectively With Others To Achieve Common Goals.
Attention To Detail: Digital Products Often Require Meticulous Attention To Detail, And A Digital Product Support Engineer Must Have A High Level Of Accuracy In Their Work. They Should Also Have A Strong Sense Of Accountability And Take Ownership Of Their Tasks To Ensure Timely And Accurate Resolutions.
Project Management
Data Analysis
Communication
Time Management
Product knowledge
Attention to detail
customer service
software troubleshooting
Team collaboration
Problem-Solving
Technical Troubleshooting
Training Delivery
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Organization
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Digital Product Support Engineer in Sunnyvale, CA, USA is $80,000-$120,000 per year. This may vary depending on the specific company, level of experience, and skills of the individual. Some companies may also offer additional benefits and bonuses.
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Intuitive Surgical Inc. is an American corporation that develops, manufactures and markets robotic products designed to improve clinical outcomes of patients through minimally invasive surgery, most notably with the da Vinci Surgical System.
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