Intercom

Customer Support Specialist

Intercom

Chicago, IL, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

We’re looking for a passionate and customer-focused Customer Support Specialist to join the Intercom team. As the face of the company, you will be responsible for providing an exceptional customer experience and delivering timely and accurate solutions to customer inquiries. You will also be a key contributor to our overall customer success strategy.This role requires an experienced professional with excellent communication skills and a passion for problem-solving. If you’re a natural people-person who loves connecting with customers and creating the best possible customer experience, then this job is for you.To be successful in this role, you must have:- At least 2 years of customer service experience- A proven track record of providing excellent customer service- Excellent communication and problem-solving skills- The ability to work independently and as part of a team- A friendly and professional demeanorIf you're looking for an opportunity to join a fast-growing company and make a huge impact on our customers' experience, then we want to hear from you.

Where is this job?
This job is located at Chicago, IL, USA
Job Qualifications
  • Excellent Communication Skills

  • Strong Problem-Solving Ability

  • Experience In Customer Service

  • Proficiency In Relevant Software Applications

  • Excellent Organizational And Multitasking Skills

  • Ability To Work Independently

  • Familiarity With Customer Support Best Practices

  • Ability To Work In A Fast-Paced Environment

Required Skills
  • Troubleshooting

  • Communication

  • Writing

  • Technical Support

  • Listening

  • Collaboration

  • Empathy

  • Patience

  • Problem-Solving

  • Adaptability

  • Multi-tasking

  • Organizational

  • Interpersonal

  • supportive

  • Time-Management

Soft Skills
  • Communication

  • Leadership

  • Time management

  • Interpersonal Skills

  • creativity

  • Organization

  • Critical thinking

  • collaboration

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Customer Support Specialist in Chicago, IL, USA is between $33,000 and $50,000 per year. This range is based on the current salaries for positions advertised on JobzMall. The salary range may vary depending on the employer's budget, job experience, education level, and other factors.

Additional Information
Intercom is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedMay 16th, 2023
Apply BeforeApril 11th, 2026
This job posting is from a verified source. 
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About Intercom

Intercom, Inc. is a software company that specializes in business messaging, providing businesses with a way to chat with their customers. Intercom has its headquarters in San Francisco with offices in Chicago, Dublin, Sydney and London.

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