Welcome to Intel, a world leader in technology and innovation. We are seeking a highly skilled and motivated individual to join our team as a Product Support Engineer. As a Product Support Engineer, you will play a crucial role in providing technical support and assistance to our customers and partners. Your expertise and knowledge will be essential in ensuring the success and satisfaction of our customers with our products. If you have a passion for technology and a strong background in product support, we invite you to apply for this exciting opportunity.
- Provide technical support and assistance to customers and partners regarding Intel products.
- Troubleshoot and resolve complex technical issues related to Intel products.
- Act as a primary point of contact for customer inquiries and concerns.
- Collaborate with cross-functional teams to identify and resolve product issues.
- Conduct product demonstrations and trainings for customers and partners.
- Stay updated on the latest Intel products, technologies, and industry trends.
- Document and report customer feedback and product issues to the appropriate teams.
- Assist in the development of product support materials and resources.
- Utilize strong communication and interpersonal skills to build and maintain relationships with customers and partners.
- Meet and exceed customer satisfaction goals and metrics.
- Analyze data and provide insights to improve product support processes.
- Stay organized and manage multiple tasks simultaneously in a fast-paced environment.
- Continuously strive to enhance the customer experience and drive product improvements.
- Adhere to Intel's policies and procedures while maintaining a high level of professionalism.
- Contribute to a positive and collaborative team environment.
Bachelor's Degree In Electrical Engineering, Computer Science, Or A Related Field.
At Least 3 Years Of Experience In Technical Support Or Engineering Roles, Preferably In The Semiconductor Or Computer Hardware Industry.
Strong Knowledge Of Intel Products, Including Processors, Chipsets, And Platforms.
Experience In Troubleshooting Complex Technical Issues And Providing Effective Solutions To Customers.
Excellent Communication And Interpersonal Skills, With The Ability To Work Collaboratively With Cross-Functional Teams And Effectively Communicate Technical Information To Non-Technical Stakeholders.
Quality Assurance
Project Management
Data Analysis
Communication
Time Management
Product knowledge
Problem Solving
customer service
Root Cause Analysis
Technical Troubleshooting
Software Debugging
Hardware Configuration
Communication
Conflict Resolution
Customer Service
Emotional Intelligence
Leadership
Time management
creativity
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Product Support Engineer in Hillsboro, OR, USA is $71,000 - $104,000 per year. This may vary depending on the specific company, industry, and level of experience of the engineer. Factors such as education, certifications, and additional skills may also impact the salary range.
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Intel Corp. engages in the design, manufacture, and sale of computer products and technologies. It delivers computer, networking, and communications platforms. It operates its business through the following segments: Client Computing Group, Data Center Group, Internet of Things Group, Non-Volatile Memory Solutions Group, Intel Security Group, and Programmable Solutions.
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