Instacart

Trust & Safety Specialist, Fraud

Instacart
50 Beale St, San Francisco, CA 94105, USA
ContractDepends on ExperienceEntry LevelBachelors
Job Description

The role will include a blend of areas from reviewing transactions in real time to prevent fraud, identifying fraudulent activities/ patterns, account takeovers, and handling internal escalations to provide services through the Instacart platform and much more. Identify fraud patterns and conduct investigations to deter fraudulent/suspicious activities. Maintain a queue of inbound shopper & customer appeals with time management and prioritization skills. Recognize and present opportunities to improve and drive tasks to full resolution. Complete live/ historical data reviews with detail-oriented approach. Execute on repetitive operational tasks while maintaining attention to detail and having an eye for process improvements.

Where is this job?
This job is located at 50 Beale St, San Francisco, CA 94105, USA
Job Qualifications

  • Minimum 5-7 years in analytics, business intelligence/operations, investment banking, or related environment

  • 1-2+ years professional experience, ideally in a fast-paced setting in Fraud, Data Processing, or Support related fields

  • Positive attitude and fortitude to work through ever-changing and dynamic operational conditions

  • Ability to make critical and sensitive issues quickly in a fast paced environment

  • Operate within a high degree of confidentiality

  • Weekends or holiday availability

Required Skills

  • Zendesk

  • Time Management Skills

  • Excel/ Google sheets

  • Basic understanding of SQL

Soft Skills

  • Process Improvement

  • Driven and self-motivated

  • Adaptability

  • Problem Solving Skills

  • Detail Oriented and Organized

  • Verbal and Written Communication

  • Multi tasker

Compensation

According to JobzMall, the average salary range for a Trust & Safety Specialist, Fraud in 50 Beale St, San Francisco, CA 94105, USA is $50,000 to $90,000 per year. This wage range depends on the company, the job duties, and the individual's experience and qualifications.

Additional Information
Instacart is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedJune 21st, 2022
Apply BeforeMay 22nd, 2025
This job posting is from a verified source. 
Reposted
See an issue with this job? Report it to us

Apply with Video Cover Letter Add a warm greeting to your application and stand out!

Upload
About Instacart

Order delivery or pickup from more than 300 retailers and grocers. Download the Instacart app now to get groceries, alcohol, home essentials, and more delivered in as fast as 1 hour to your front door or available for pickup from your favorite local store.

Frequently asked questions
More Jobs From Instacart

View All Instacart jobs

Get interviewed today!

JobzMall is the world‘ s largest video talent marketplace.It‘s ultrafast, fun, and human.

Get Started