Social Media Specialist

The Instacart Care Social Media Team supports our customers, shoppers, retailers, and internal stakeholders through direct, scalable customer service best practices and technology. Monitor and respond to customers, shoppers, and other stakeholders across social media channels in a timely manner. Monitor, track and report on feedback and online reviews. Drive brand awareness, positive brand sentiment, and brand loyalty through direct, online, engagement. Coordinate with Marketing, PR and Communications teams Recognize and escalate high-profile customer, shopper and retailer issues. Elevate the brand by using social media support best practices. Identify opportunities and gaps in recommending proactive responses, shortcuts, and other social support content needs. Stay up to date with the latest social media best practices and technologies. Execute social media and communication campaigns.

According to JobzMall, the average salary range for a Social Media Specialist in 50 Beale St, San Francisco, CA 94105, USA is typically between $51,064 and $83,231. This range depends on a number of factors such as the employer, experience level, and industry.

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