
Manager, Research Operations
Manager and grow a team of Research Operations professionals (Program Managers, Research Ops Specialists and Coordinators) - including hiring, onboarding, and performance management. Be the operations and strategy partner to the Head of Research and Research Management team, ensuring that the ResOps team’s priorities are aligned with those of the broader research team. Source, develop and optimize innovative tools and complex processes that enable research activities that help UX Researchers better understand our key user groups - customers, personal shoppers retailers, and brand partners. Own the overall strategy of the UX Research team’s participant recruitment process, ensuring that our tools and processes are efficient and compliant, while providing a delightful end-to-end experience. Manager the Research budget, in collaboration with finance and the broader Design Operations team.
4+ years experience working in Research Ops and Program Management, ideally at marketplace tech company
2+ years of experience hiring, building and mentoring high performing Research Operations teams
Experience in data privacy policies (CCPA, GDPR, etc.), onboarding and managing contracts & relationships
Qualtrics
Effective Time Management
Negotiation and conflict resolution skills
Strong roadmapping skills
Ethnio
Drafting SOWs
Verbal communication
written communication
Adaptability
Problem-Solving
Detail Oriented and Organized
Multi tasker
Driven for excellence
According to JobzMall, the average salary range for a Manager, Research Operations in 50 Beale St, San Francisco, CA 94105, USA is between $118,000 and $150,000 per year. This range may vary depending on the experience and qualifications of the individual.
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