Instacart

Manager, Research Operations

Instacart

50 Beale St, San Francisco, CA 94105, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

Manager and grow a team of Research Operations professionals (Program Managers, Research Ops Specialists and Coordinators) - including hiring, onboarding, and performance management. Be the operations and strategy partner to the Head of Research and Research Management team, ensuring that the ResOps team’s priorities are aligned with those of the broader research team. Source, develop and optimize innovative tools and complex processes that enable research activities that help UX Researchers better understand our key user groups - customers, personal shoppers retailers, and brand partners. Own the overall strategy of the UX Research team’s participant recruitment process, ensuring that our tools and processes are efficient and compliant, while providing a delightful end-to-end experience. Manager the Research budget, in collaboration with finance and the broader Design Operations team.

Where is this job?
This job is located at 50 Beale St, San Francisco, CA 94105, USA
Job Qualifications
  • 4+ years experience working in Research Ops and Program Management, ideally at marketplace tech company

  • 2+ years of experience hiring, building and mentoring high performing Research Operations teams

  • Experience in data privacy policies (CCPA, GDPR, etc.), onboarding and managing contracts & relationships

Required Skills
  • Qualtrics

  • Effective Time Management

  • Negotiation and conflict resolution skills

  • Strong roadmapping skills

  • Ethnio

  • Drafting SOWs

Soft Skills
  • Verbal communication

  • written communication

  • Adaptability

  • Problem-Solving

  • Detail Oriented and Organized

  • Multi tasker

  • Driven for excellence

Compensation

According to JobzMall, the average salary range for a Manager, Research Operations in 50 Beale St, San Francisco, CA 94105, USA is between $118,000 and $150,000 per year. This range may vary depending on the experience and qualifications of the individual.

Additional Information
Instacart is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedOctober 6th, 2021
Apply BeforeJuly 20th, 2025
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