Instacart

Conversational UI Writer

Instacart

Ponce City Market N NE, Atlanta, GA 30308, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

We are looking for a Conversational UI Writer who is passionate about developing and improving the customer experience across chat bots, IVR, and other automated channels. We are looking for a Conversational UI Writer who is passionate about developing and improving the customer experience across chat bots, IVR, and other automated channels. Conduct user acceptance testing regularly to ensure conversations and platforms are performing as expected. Develop and foster relationships across partnered teams to optimize delivery of solutions for customers. Build a deep understanding of the Instacart platform, culture, audiences, and processes. Work with our Process, Legal, Product, Brand, and Engineering teams to identify and manage customer experience gaps and improvements.

Where is this job?
This job is located at Ponce City Market N NE, Atlanta, GA 30308, USA
Job Qualifications
  • Experience with communication technology

  • Proven ability to author supportive and engaging content for Conversational UI channels

  • Ability to match brand voice, tone, business requirements, and goals

  • Technical knowledge of the fundamentals of conversation, e.g. Cooperative Principle, turn-taking, cognitive load, pragmatics, prosody.

Required Skills
  • Time Management Skills

  • Writing and editing skills

  • Conversation Designer

  • Dialogflow

  • UI content flows

  • CUI and VUI authoring tools

Soft Skills
  • Process Improvement

  • Communication Skills

  • Problem Solving Skills

  • Flexibility/Adaptability

  • Attention to detail and accuracy

  • Multi tasker

Compensation

According to JobzMall, the average salary range for a Conversational UI Writer in Ponce City Market N NE, Atlanta, GA 30308, USA is $45,000 to $50,000. This range is based on the salaries of people with similar jobs in the area and may vary depending on other factors such as experience and qualifications.

Additional Information
Instacart is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedApril 6th, 2021
Apply BeforeMay 22nd, 2025
This job posting is from a verified source. 
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