
Conversational UI Writer
We are looking for a Conversational UI Writer who is passionate about developing and improving the customer experience across chat bots, IVR, and other automated channels. We are looking for a Conversational UI Writer who is passionate about developing and improving the customer experience across chat bots, IVR, and other automated channels. Conduct user acceptance testing regularly to ensure conversations and platforms are performing as expected. Develop and foster relationships across partnered teams to optimize delivery of solutions for customers. Build a deep understanding of the Instacart platform, culture, audiences, and processes. Work with our Process, Legal, Product, Brand, and Engineering teams to identify and manage customer experience gaps and improvements.
Experience with communication technology
Proven ability to author supportive and engaging content for Conversational UI channels
Ability to match brand voice, tone, business requirements, and goals
Technical knowledge of the fundamentals of conversation, e.g. Cooperative Principle, turn-taking, cognitive load, pragmatics, prosody.
Time Management Skills
Writing and editing skills
Conversation Designer
Dialogflow
UI content flows
CUI and VUI authoring tools
Process Improvement
Communication Skills
Problem Solving Skills
Flexibility/Adaptability
Attention to detail and accuracy
Multi tasker
According to JobzMall, the average salary range for a Conversational UI Writer in Ponce City Market N NE, Atlanta, GA 30308, USA is $45,000 to $50,000. This range is based on the salaries of people with similar jobs in the area and may vary depending on other factors such as experience and qualifications.
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