Instacart

Analyst, Capacity Planning

Instacart
50 Beale St, San Francisco, CA 94105, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

Manage partner (labor vendor) relationships and performance from a Workforce Management (WFM) perspective. Analyze and report historical data and trends. Partner with Vendor Management to develop weekly and long-range capacity plans per partner. Participate in contact volume forecasting and planning (call, chat, email). Meet with internal and external stakeholders to gather all relevant assumptions for planning. Develop and improve processes and procedures. We're looking for a candidate that has previous contact center Workforce Management experience, is highly analytical, an effective multi-tasker, and is detail-oriented.

Where is this job?
This job is located at 50 Beale St, San Francisco, CA 94105, USA
Job Qualifications

  • 2+ years call center experience in a workforce management environment, and/or other analyst role

  • 1+ year Forecasting experience

  • Ability to gather and analyze statistical data and generate reports

Required Skills

  • Sql

  • Google Suite

  • Statistical data analysis

  • Time Management Skills

  • MS Excel skills

  • Strong Analytical Skills

  • Periscope

  • Sisense

Soft Skills

  • Verbal communication

  • written communication

  • Problem-solving and resourcefulness

  • Detail Oriented and Organized

  • Multi tasker

  • Driven for excellence

Compensation

According to JobzMall, the average salary range for a Analyst, Capacity Planning in 50 Beale St, San Francisco, CA 94105, USA is between $91,000 and $120,000. The salary range will depend on the company, the individual's experience and qualifications, and the current job market.

Additional Information
Instacart is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedOctober 6th, 2021
Apply BeforeAugust 19th, 2025
This job posting is from a verified source. 
Reposted
See an issue with this job? Report it to us

Apply with Video Cover Letter Add a warm greeting to your application and stand out!

Upload
About Instacart

Order delivery or pickup from more than 300 retailers and grocers. Download the Instacart app now to get groceries, alcohol, home essentials, and more delivered in as fast as 1 hour to your front door or available for pickup from your favorite local store.

Frequently asked questions
More Jobs From Instacart

View All Instacart jobs

Get interviewed today!

JobzMall is the world‘ s largest video talent marketplace.It‘s ultrafast, fun, and human.

Get Started