ServiceNow SME (Security & Incident Management)
Are you a highly skilled ServiceNow professional with expertise in Security and Incident Management? Are you looking for a challenging and rewarding career opportunity? Look no further! Insight Enterprises is seeking a ServiceNow Subject Matter Expert to join our growing team. As a ServiceNow SME, you will play a critical role in designing and implementing security and incident management solutions for our clients. We are looking for an individual with strong technical knowledge, excellent problem-solving skills, and a passion for delivering exceptional service. If this sounds like you, we would love to hear from you! Keep reading to learn more about the qualifications and responsibilities for this exciting opportunity.
- Design and implement security and incident management solutions for clients using ServiceNow platform.
- Serve as a subject matter expert for all ServiceNow-related issues, providing guidance and support to team members and clients.
- Collaborate with cross-functional teams to gather requirements and develop solutions that meet client's needs.
- Conduct thorough analysis of existing systems and processes to identify areas for improvement and recommend solutions.
- Stay updated with latest ServiceNow features, functionalities, and best practices to continuously enhance the platform for clients.
- Develop and maintain technical documentation, including system architecture, design specifications, and user guides.
- Troubleshoot and resolve technical issues related to security and incident management on the ServiceNow platform.
- Participate in the testing and validation of new ServiceNow releases and updates.
- Communicate effectively with clients to understand their business needs and provide timely updates on project progress.
- Provide training and support to end-users on the usage of ServiceNow for security and incident management.
- Ensure compliance with industry standards and regulations for security and incident management processes.
- Proactively identify and address potential risks and issues, and work towards their resolution.
- Continuously monitor and improve the performance of security and incident management processes on the ServiceNow platform.
- Collaborate with stakeholders to define and implement Service Level Agreements (SLAs) for incident management.
- Adhere to project timelines and deliver high-quality solutions within the specified deadlines.
Strong Knowledge Of Servicenow Platform: A Servicenow Sme For Security & Incident Management Should Possess A Deep Understanding Of The Servicenow Platform, Including Its Security And Incident Management Modules.
Expertise In Security And Incident Management Processes: The Ideal Candidate Should Have Extensive Experience In Designing And Implementing Security And Incident Management Processes Within The Servicenow Platform.
It Security Certifications: A Servicenow Sme Should Hold Relevant It Security Certifications Such As Cissp, Cism, Or Sans Giac To Demonstrate Their Expertise In The Field.
Communication And Collaboration Skills: As A Subject Matter Expert, The Candidate Should Have Excellent Communication And Collaboration Skills To Work With Cross-Functional Teams And Clients To Develop Effective Solutions.
Problem-Solving Abilities: The Role Of A Servicenow Sme Requires Strong Problem-Solving Skills To Identify And Resolve Complex Security And Incident Management Issues Within The Platform. The Candidate Should Also Be Able To Troubleshoot And Provide Technical Guidance To Team Members.
Change Management
Process Improvement
Risk Analysis
Compliance Management
Incident response
Access Control
Security protocols
Threat mitigation
Data Protection
Vulnerability Assessment
Servicenow Platform
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a ServiceNow SME (Security & Incident Management) is $100,000-$150,000 per year. However, salaries can vary depending on location, experience, and specific job responsibilities. Some companies may offer higher salaries for this role, while others may offer lower salaries. It is important to research the specific job and company in order to determine a more accurate salary range.
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Insight Enterprises Inc. is an Arizona-based publicly traded global technology company that focuses on business-to-business and information technology capabilities for enterprises.
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