Service Desk Representative

Insight Enterprises is looking for a Service Desk Representative to join our team and provide exceptional service to our customers. The successful candidate will be a professional and courteous communicator who is eager to help our customers with their IT-related inquiries. To be successful in this role, you must have a strong customer service background, excellent problem-solving skills, and the ability to work in a fast-paced environment. We value individuals who are passionate about customer service and strive to provide the best experience possible. If this sounds like you, we would love to hear from you!

Responsibilities of a Service Desk Representative:

• Provide exceptional customer service to Insight Enterprises customers via phone, email, and other communication channels. • Address customer inquiries and troubleshoot IT-related issues in a courteous and professional manner. • Utilize strong problem-solving skills to quickly resolve customer issues. • Utilize customer relationship management software to maintain customer records. • Collaborate with team members to ensure customer satisfaction. • Maintain a thorough knowledge of products and services offered by Insight Enterprises. • Stay up to date with industry trends and changes. • Provide timely and accurate follow-up to customer requests. • Monitor customer feedback to identify areas of improvement.

According to JobzMall, the average salary range for a Service Desk Representative in Chandler, AZ, USA is $37,500 to $48,000 per year. The range will vary depending on skills, experience, and qualifications.

Insight Enterprises Inc. is an Arizona-based publicly traded global technology company that focuses on business-to-business and information technology capabilities for enterprises.