Service Desk Representative

At Insight Enterprises, our Service Desk Representatives are the go-to people for providing reliable customer service to our clients. We are looking for a motivated and compassionate individual who is committed to delivering exceptional service and creating an enjoyable customer experience.To be successful in this role, you should have excellent communication skills, be knowledgeable with customer service best practices, and demonstrate an eagerness to learn and help others. You must also have a high school diploma and a minimum of two years of customer service experience in a professional setting. If you have these qualifications and are passionate about providing excellent customer service, we want to hear from you!

Responsibilities:

1. Act as the primary point of contact for customers seeking service support.
2. Respond to customer inquiries in a timely and professional manner.
3. Provide accurate information and advice to customers regarding service issues.
4. Identify and troubleshoot customer service problems.
5. Utilize customer service best practices to ensure customer satisfaction.
6. Keep up-to-date with product and service information.
7. Monitor customer feedback and recommend process improvements.
8. Document customer interactions and update customer information in the system.
9. Ensure compliance with customer service policies and procedures.
10. Remain knowledgeable about changes in the industry and customer service trends.

According to JobzMall, the average salary range for a Service Desk Representative is $31,000 to $44,000 per year. This range is based on the experience of the Service Desk Representative and the location in which they are employed.

Insight Enterprises Inc. is an Arizona-based publicly traded global technology company that focuses on business-to-business and information technology capabilities for enterprises.