Insight Enterprises

Desktop Technician

Insight Enterprises
Hanover Park, IL, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

Are you a tech-savvy problem solver with a passion for all things desktop related? Are you eager to join a dynamic team of IT professionals and provide top-notch technical support to clients? If so, we have an exciting opportunity for you as a Desktop Technician at Insight Enterprises! In this role, you will be responsible for diagnosing and resolving hardware and software issues, deploying and maintaining desktop systems, and providing excellent customer service to our clients. We are looking for individuals with strong technical skills, excellent communication abilities, and a drive to continuously learn and grow in the ever-evolving world of technology. If this sounds like you, we would love to hear from you!

  1. Diagnose and resolve hardware and software issues for clients in a timely and efficient manner.
  2. Deploy and maintain desktop systems, ensuring they are up-to-date and functioning properly.
  3. Provide excellent customer service to clients, addressing their technical concerns and offering solutions.
  4. Collaborate with other IT professionals to troubleshoot and resolve complex technical issues.
  5. Stay up-to-date with the latest technology trends and advancements to continuously improve skills.
  6. Document and track all technical support activities and resolutions in our system.
  7. Adhere to company policies and procedures for data security and confidentiality.
  8. Communicate clearly and effectively with clients, providing instructions and guidance on technical matters.
  9. Escalate issues to appropriate teams or individuals when necessary.
  10. Participate in training and development opportunities to enhance technical knowledge and skills.
Where is this job?
This job is located at Hanover Park, IL, USA
Job Qualifications

  • Technical Knowledge And Experience: A Desktop Technician At Insight Enterprises Should Have A Strong Understanding Of Computer Hardware, Operating Systems, And Software Applications. They Should Also Be Familiar With Troubleshooting And Resolving Technical Issues.

  • Customer Service Skills: The Role Of A Desktop Technician Involves Interacting With Clients And Providing Technical Support. Therefore, Strong Customer Service Skills Are Crucial For Success In This Role. This Includes Effective Communication, Problem-Solving, And A Friendly Attitude.

  • Attention To Detail: Desktop Technicians Must Be Detail-Oriented In Order To Accurately Diagnose And Fix Technical Issues. They Should Also Be Able To Follow Processes And Procedures Carefully To Ensure Proper Installation And Maintenance Of Computer Systems.

  • Time Management And Multitasking Abilities: In A Fast-Paced It Environment, Desktop Technicians Must Be Able To Manage Their Time Effectively And Handle Multiple Tasks Simultaneously. This Includes Prioritizing Tasks And Meeting Deadlines.

  • Certifications And Education: While A Degree In Computer Science Or Related Field Is Not Always Required, Having Relevant Certifications And Training Can Demonstrate A Strong Knowledge And Expertise In The Field. Some Common Certifications For A Desktop Technician Include Comptia A+, Microsoft Certified Solutions Associate (Mcsa), And Apple Certified Mac Technician (Acmt).

Required Skills

  • Operating Systems

  • customer service

  • Printer setup

  • Problem-Solving

  • Software Installation

  • Data Backup

  • Hardware Troubleshooting

  • Remote Support

  • System Maintenance

  • Software Updates

  • Hardware Repair

  • Network Connectivity

Soft Skills

  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • Organization

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Desktop Technician in Hanover Park, IL, USA is $46,000 - $55,000 per year. This may vary depending on the specific company, level of experience, and other factors such as education and certifications.

Additional Information
Insight Enterprises is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedJune 5th, 2024
Apply BeforeJuly 20th, 2025
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About Insight Enterprises

Insight Enterprises Inc. is an Arizona-based publicly traded global technology company that focuses on business-to-business and information technology capabilities for enterprises.

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