Ingram Content Group

Customer Relations Representative

Ingram Content Group
La Vergne, TN, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

At Ingram Content Group, we are passionate about providing outstanding customer service and we are looking for an experienced Customer Relations Representative to join our team. As a Customer Relations Representative, you will be an integral part of our customer service team, developing relationships with our customers and providing exceptional service to ensure their satisfaction. We are looking for a self-motivated individual who has a strong customer service background and is an effective communicator.The ideal candidate will have a minimum of 2 years of customer service experience, excellent interpersonal and problem-solving skills, and the ability to thrive in a fast-paced environment. The successful candidate must also be able to work independently and take initiative to find solutions to customer needs.If you are a customer service professional who is passionate about delivering superior service and building strong customer relationships, we would love to hear from you!

Responsibilities:

  1. Develop and maintain positive relationships with customers, providing exceptional customer service at all times.
  2. Address customer inquiries and complaints in a timely and professional manner.
  3. Utilize problem-solving and conflict resolution skills to find solutions to customer needs.
  4. Analyze customer feedback to improve customer service processes and procedures.
  5. Stay up to date on company products, services, and policies in order to effectively answer customer questions.
  6. Utilize customer service software to track customer interactions and ensure customer satisfaction.
  7. Document customer interactions and transactions.
  8. Ensure customer service standards are met consistently.
Where is this job?
This job is located at La Vergne, TN, USA
Job Qualifications

  • Excellent Verbal And Written Communication Skills

  • Strong Customer Service And Problem-Solving Skills

  • Proficient Computer And Typing Skills

  • Ability To Manage Multiple Tasks With Accuracy And Timeliness

  • Knowledge Of Ingram Content Group's Products And Services

  • Understanding Of The Customer Service Process

  • Experience With Customer Service Software

  • Ability To Work Well Independently And In A Team Environment

Required Skills

  • Communication

  • Sales

  • Marketing

  • Multitasking

  • Negotiation

  • Reporting

  • Listening

  • Empathy

  • Analysis

  • Organization

  • Problem-Solving

  • Customer-Service

  • Conflict-Resolution

  • Diplomacy

  • Persuasion

Soft Skills

  • Communication

  • Leadership

  • Time management

  • Interpersonal Skills

  • creativity

  • Organizational skills

  • Teamwork

  • Adaptability

  • Problem-Solving

  • Stress management.

Compensation

According to JobzMall, the average salary range for a Customer Relations Representative in La Vergne, TN, USA is $28,000 to $33,000 per year. Salaries can vary depending on experience, education level, and specific skills.

Additional Information
Ingram Content Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedSeptember 21st, 2023
Apply BeforeAugust 19th, 2025
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About Ingram Content Group

Ingram Content Group is a United States-based service provider to the book publishing industry based in La Vergne, Tennessee.

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