Technical Support Specialist

Welcome to IBM, where innovation and technology come together to drive progress and change the world. We are currently seeking a highly skilled Technical Support Specialist to join our dynamic team. In this role, you will have the opportunity to work with cutting-edge technology and provide technical support to our clients. We are looking for individuals who are passionate about technology and have a strong desire to help others. If you are a problem-solver with excellent communication skills and a strong technical background, we want you to join our team at IBM.

1. Provide technical support to clients, troubleshooting and resolving technical issues in a timely and efficient manner.
2. Collaborate with cross-functional teams to identify and implement solutions for complex technical problems.
3. Utilize strong communication skills to effectively communicate technical information to clients and team members.
4. Stay up-to-date on the latest technology trends and advancements in order to provide innovative solutions.
5. Maintain a high level of customer satisfaction through excellent customer service and support.
6. Document technical processes, issue resolutions, and customer interactions to maintain accurate records.
7. Identify and escalate critical issues to appropriate teams for resolution.
8. Continuously improve technical knowledge and skills through self-learning and training opportunities.
9. Provide guidance and training to clients on how to effectively use technology products.
10. Proactively identify and address potential technical issues before they become larger problems.
11. Collaborate with other Technical Support Specialists to share knowledge and improve processes.
12. Adhere to company policies and procedures, including security protocols and data privacy regulations.
13. Stay organized and prioritize tasks to manage a high volume of client inquiries and requests.
14. Maintain a positive and professional attitude while working in a fast-paced and challenging environment.
15. Represent the company's values and commitment to innovation and technology in all interactions with clients.

According to JobzMall, the average salary range for a Technical Support Specialist in Pune, Maharashtra, India is between ₹256,000 and ₹500,000 per year. This range can vary depending on factors such as experience, qualifications, and the specific industry or company the specialist is working for. Salaries may also be higher for those with specialized technical skills or certifications.

International Business Machines Corporation is an American multinational information technology company headquartered in Armonk, New York, with operations in over 170 countries.