IBM

Technical Support Representative

IBM
23122 Berdon St, Woodland Hills, CA 91367, USA
ContractDepends on ExperienceMid-LevelAssociate
Job Description

This role performs varying degrees of problem determination and resolution of desktop hardware and software problems through the effective use of available technical resources, per contracted service level agreements. Duration of assignments range from up to 12 months for short term and 13-36 months for long term.

  • Resolving customer hardware/software workstation problem tickets
  • Technical knowledge of the supported platform
  • Working knowledge of the hardware
  • Resolving tickets within the customer SLA
Where is this job?
This job is located at 23122 Berdon St, Woodland Hills, CA 91367, USA
Job Qualifications

  • At least 2 years experience in a deskside support role

  • Demonstrating verbal and written communication skills are preferred

Required Skills

  • Troubleshooting

  • Cloud Computing

  • Mobility services

  • MAC diagnostics

Soft Skills

  • Adaptable

  • Communication

  • Multitasking

  • Resolving issues

  • Detail Oriented

Compensation

According to JobzMall, the average salary range for a Technical Support Representative in 23122 Berdon St, Woodland Hills, CA 91367, USA is $36,000 to $62,000 per year. This range is based on salaries reported by employers who posted job openings for this role in the area. The actual salary offered to any individual may be higher or lower than the range provided depending on a variety of factors, such as experience, education, certifications, and other market factors.

Additional Information
IBM is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedApril 17th, 2021
Apply BeforeMay 22nd, 2025
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About IBM

International Business Machines Corporation is an American multinational information technology company headquartered in Armonk, New York, with operations in over 170 countries.

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