IBM

Technical Support Professional

IBM
Kochi, Kerala, India
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

Are you looking for a challenging and rewarding career in the technology industry? Look no further than IBM! We are currently seeking a highly skilled Technical Support Professional to join our team and provide top-notch technical support to our clients. As a Technical Support Professional at IBM, you will have the opportunity to work with cutting-edge technology and solve complex technical issues for our clients. We are looking for individuals who are passionate about technology, have strong problem-solving skills, and are dedicated to providing exceptional customer service. If this sounds like you, then we want to hear from you!

  1. Respond promptly and professionally to customer inquiries and technical issues via phone, email, or chat.
  2. Troubleshoot and resolve complex technical problems related to IBM products and services.
  3. Utilize technical knowledge and resources to provide accurate and efficient solutions to customers.
  4. Document and track customer interactions and technical issues in a timely and detailed manner.
  5. Collaborate with cross-functional teams to escalate and resolve customer issues.
  6. Continuously maintain and update technical knowledge and skills to effectively support new products and technologies.
  7. Provide exceptional customer service by actively listening, understanding, and addressing customer needs and concerns.
  8. Manage and prioritize multiple customer inquiries and issues simultaneously.
  9. Stay up-to-date on industry trends and best practices to provide proactive support and recommendations to customers.
  10. Identify and communicate potential product or service improvements based on customer feedback.
  11. Meet or exceed performance metrics, including customer satisfaction, first call resolution, and response time.
  12. Adhere to company policies and procedures, including data security and confidentiality.
  13. Maintain a positive and professional attitude while handling challenging or irate customers.
  14. Contribute to a positive team dynamic by sharing knowledge, providing support, and collaborating with colleagues.
  15. Represent IBM and its products and services in a positive and knowledgeable manner at all times.
Where is this job?
This job is located at Kochi, Kerala, India
Job Qualifications

  • Knowledge Of Ibm Products And Services: A Technical Support Professional At Ibm Should Possess A Deep Understanding Of The Company's Products And Services, Including Hardware, Software, And Cloud Solutions. This Knowledge Is Essential For Providing Effective Technical Support To Customers.

  • Strong Troubleshooting Skills: Technical Support Professionals At Ibm Should Have Strong Analytical And Problem-Solving Skills To Identify And Resolve Complex Technical Issues. They Should Also Be Able To Troubleshoot Hardware, Software, And Network Problems Efficiently.

  • Excellent Communication Skills: The Ability To Communicate Effectively With Customers Is Crucial For A Technical Support Professional At Ibm. They Should Be Able To Explain Technical Concepts And Solutions In A Clear And Concise Manner To Non-Technical Users.

  • Customer Service Orientation: Ibm Places A Strong Emphasis On Providing Top-Notch Customer Service. A Technical Support Professional Should Have A Customer-Centric Mindset And Be Able To Handle Customer Inquiries And Complaints With Patience And Empathy.

  • Technical Certifications: Ibm Values Technical Certifications And Often Requires Candidates To Have Relevant Certifications Such As Ibm Certified Specialist Or Ibm Certified Deployment Professional. These Certifications Demonstrate A Candidate's Proficiency In Specific Ibm Technologies And Products.

Required Skills

  • Troubleshooting

  • Communication

  • Time Management

  • Multitasking

  • Attention to detail

  • customer service

  • Analytical Thinking

  • Teamwork

  • Problem-Solving

  • Adaptability

  • Technical Knowledge

Soft Skills

  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • creativity

  • Critical thinking

  • Teamwork

  • Adaptability

  • Problem-Solving

  • Time-Management

Compensation

According to JobzMall, the average salary range for a Technical Support Professional in Kochi, Kerala, India is between ₹244,000 and ₹600,000 per year. This range can vary depending on years of experience, skills, and the specific company they work for. Some companies may also offer additional benefits and bonuses.

Additional Information
IBM is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesHindi
Job PostedMarch 13th, 2025
Apply BeforeApril 11th, 2026
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International Business Machines Corporation is an American multinational information technology company headquartered in Armonk, New York, with operations in over 170 countries.

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