Systems Services Representative

At IBM, we are looking for a Systems Services Representative who is passionate about technology and providing world-class customer service. This is an exciting role for someone who is looking to join a world leader in technology and help customers with their computing needs.The successful candidate will have excellent technical knowledge of both hardware and software, be able to troubleshoot issues, and provide advice on the best solutions. The ideal candidate will also be customer-focused and be able to communicate complex technical concepts in clear and simple language.To be successful in this role, you will need a Bachelor’s Degree in Computer Science, Information Technology, or a related field, along with 3+ years of experience in a similar role. You must also have strong written and verbal communication skills and be comfortable working with customers in person, over the phone, or via email.If you have a passion for technology and providing world-class customer service, this could be the perfect opportunity for you.

Responsibilities:

1. Provide exceptional customer service in person, over the phone, or via email.
2. Troubleshoot technical issues related to hardware and software.
3. Advise customers on the best solutions for their computing needs.
4. Maintain a thorough technical knowledge of hardware and software.
5. Communicate complex technical concepts in clear and simple language.
6. Work with customers to identify and resolve issues quickly and efficiently.
7. Monitor customer feedback and adjust processes as needed.
8. Stay up-to-date on industry trends and new technologies.
9. Document customer interactions and troubleshooting steps.
10. Follow all company policies and procedures.

According to JobzMall, the average salary range for a Systems Services Representative in Boca Raton, FL, USA is between $31,827 and $66,945 per year. This range is based on salaries reported by Indeed.com and other job-related sites.

International Business Machines Corporation is an American multinational information technology company headquartered in Armonk, New York, with operations in over 170 countries.