Systems Services Representative

At IBM, we are seeking a motivated and passionate Systems Services Representative to join our team. This person will provide IBM customers with technical assistance, resolving hardware and software issues, while managing customer expectations and providing the highest quality service. The ideal candidate should have strong problem-solving skills, excellent communication and customer service skills, and a commitment to providing exceptional customer service. If you are looking for an opportunity to join a world-class organization and make an immediate impact, then this job is for you! Required qualifications include:- Bachelor’s Degree in Computer Science, Information Systems, or related field, or equivalent experience- A minimum of 2 years’ experience in customer service, technical support, or a related field- Knowledge of hardware, software, and related systems- Working knowledge of Microsoft Windows, Linux, and other operating systems- Ability to troubleshoot and resolve complex technical issues- Ability to adapt to rapidly changing technologies- Excellent communication, problem-solving, and customer service skills- Strong organizational and time management skills

Responsibilities:

1. Provide technical assistance to IBM customers for hardware and software issues.
2. Manage customer expectations and provide top-notch customer service.
3. Troubleshoot and resolve complex technical issues.
4. Adapt to rapidly changing technologies.
5. Maintain excellent communication, problem-solving, and customer service skills.
6. Utilize strong organizational and time management skills.
7. Stay up-to-date on industry trends and developments.
8. Ensure customer queries are handled in a timely and efficient manner.
9. Coordinate with other departments to ensure customer problems are resolved.
10. Document customer interactions and actions taken.

According to JobzMall, the average salary range for a Systems Services Representative in Philadelphia, PA, USA is $39,000 to $55,000 per year. This range is based on the various positions available in the city and may vary depending on experience, qualifications, and other factors.

International Business Machines Corporation is an American multinational information technology company headquartered in Armonk, New York, with operations in over 170 countries.