Systems Services Representative

At IBM, we are looking for a passionate and motivated Systems Services Representative who will be responsible for providing advanced technical support for our systems. The ideal candidate is a customer-service oriented problem solver, who is comfortable working with complex systems.This position requires excellent communication and problem-solving skills, as well as a strong understanding of hardware and software systems. The successful candidate should be able to work independently and possess a solid knowledge of technical support processes. If you’re looking for an exciting opportunity to work with the latest technology and help our customers succeed, then we want to hear from you!Required Qualifications:• Bachelor’s degree in Computer Science, Information Systems, or related field• At least 3 years’ experience in a technical support role• Advanced knowledge of hardware and software systems• Excellent communication and problem-solving skills• Ability to work independently and manage multiple tasks simultaneously• Knowledge of customer service principles and practices

Responsibilities: • Providing advanced technical support for IBM systems • Troubleshooting hardware and software issues • Responding to customer inquiries and complaints • Resolving customer inquiries in a timely manner • Documenting customer service activities and system issues • Researching and testing new products and technologies • Ensuring customer satisfaction with technical support • Maintaining technical knowledge by attending educational workshops and reviewing technical publications • Updating customer service records in the database

According to JobzMall, the average salary range for a Systems Services Representative in Burlington, VT, USA is $30,000 - $40,000. This range may vary depending on the individual's experience, qualifications, and company size.

International Business Machines Corporation is an American multinational information technology company headquartered in Armonk, New York, with operations in over 170 countries.