Systems Services Representative

We are currently seeking a highly motivated and detail-oriented Systems Services Representative to join the IBM team. The successful candidate will provide excellent customer service, possess the ability to troubleshoot technical issues, and have a dedication to problem-solving. To be successful in this position, you must possess a strong customer service ethic and be comfortable working with customers from all backgrounds. You should also have excellent communication, interpersonal, and organizational skills. With your technical expertise and customer service skills, you will be a vital part of our team.

Responsibilities:

• Provide technical support to customers regarding IBM products and services
• Troubleshoot technical problems related to IBM products and services
• Develop and maintain strong customer relationships
• Respond to customer inquiries in a timely, accurate, and professional manner
• Identify customer needs and recommend appropriate solutions
• Document customer service activities and provide detailed reports
• Work with other departments to resolve customer issues
• Keep abreast of industry trends, changes, and new developments
• Adhere to all relevant company policies and procedures

According to JobzMall, the average salary range for a Systems Services Representative in Baltimore, MD, USA is from $45,000 to $62,000. This salary range is based on the job postings and salaries reported by employers in the area.

International Business Machines Corporation is an American multinational information technology company headquartered in Armonk, New York, with operations in over 170 countries.