System Services Representative-Tampa/Fort Myers

Welcome to IBM! We are currently seeking a highly motivated and skilled individual to join our team as a System Services Representative in the Tampa/Fort Myers area. As a global technology and consulting company, IBM is dedicated to providing top-notch services and solutions to our clients. We are looking for someone who is passionate about technology and customer service, and who is ready to take on the challenge of providing exceptional system services to our clients. If you have a strong technical background, excellent communication skills, and a drive for delivering excellent customer experiences, we encourage you to apply for this exciting opportunity.

1. Provide excellent customer service to clients as the primary point of contact for system services in the Tampa/Fort Myers area.
2. Troubleshoot and resolve technical issues related to IBM systems and solutions.
3. Install and configure hardware and software for clients, ensuring smooth and efficient operation.
4. Collaborate with other team members and departments to deliver comprehensive solutions to clients.
5. Maintain a thorough understanding of IBM products and services to effectively communicate and educate clients.
6. Continuously update and expand technical knowledge to stay current with industry trends and advancements.
7. Follow established procedures and guidelines to ensure high-quality service delivery.
8. Manage and prioritize workload to meet client needs and service level agreements.
9. Proactively identify and address potential issues or concerns to prevent service interruptions.
10. Build and maintain strong relationships with clients, promoting trust and satisfaction with IBM services.
11. Represent IBM in a professional and positive manner at all times.
12. Comply with confidentiality and security policies to protect client data and information.
13. Document and report service activities, including resolutions and recommendations, accurately and timely.
14. Participate in team meetings and training sessions to share knowledge, best practices, and improve overall team performance.
15. Meet or exceed performance targets and metrics set by IBM management.

According to JobzMall, the average salary range for a System Services Representative-Tampa/Fort Myers in Tampa, FL, USA is $48,000-$65,000 per year. This salary range can vary depending on factors such as experience, education, and specific job responsibilities. Additionally, the salary may also vary based on the specific company or organization that the individual is working for.

International Business Machines Corporation is an American multinational information technology company headquartered in Armonk, New York, with operations in over 170 countries.