System Services Representative

Welcome to IBM, where our mission is to create a smarter planet. We are currently seeking a highly motivated and customer-focused individual to join our team as a System Services Representative. As a System Services Representative, you will play a crucial role in providing technical support and services to our clients, ensuring their systems run smoothly and efficiently. Your dedication, expertise, and problem-solving skills will be essential in helping us deliver exceptional service to our clients. If you are passionate about technology, enjoy working in a fast-paced environment, and possess the necessary qualifications, we invite you to apply and be a part of our dynamic team at IBM.

1. Provide technical support to clients: As a System Services Representative, it is your responsibility to offer technical support to clients who are facing issues with their systems. This includes troubleshooting, identifying and resolving technical problems, and providing solutions to ensure their systems run smoothly.
2. Deliver exceptional customer service: At IBM, we value our clients and strive to provide them with the best service possible. As a System Services Representative, you will be responsible for delivering exceptional customer service by being responsive, patient, and professional in your interactions with clients.
3. Ensure systems run efficiently: One of the main responsibilities of a System Services Representative is to ensure that clients' systems are running efficiently. This includes conducting regular system checks, identifying and addressing any potential issues, and implementing solutions to improve system performance.
4. Collaborate with team members: As a part of the IBM team, you will be expected to collaborate and communicate effectively with your colleagues. This includes sharing knowledge, coordinating tasks, and working together to provide the best service to our clients.
5. Stay updated with technology: At IBM, we are constantly evolving and adapting to new technologies. As a System Services Representative, it is your responsibility to stay updated with the latest technology and incorporate it into your work to provide the best solutions to our clients.
6. Document and report technical issues: It is crucial to document and report any technical issues or incidents that arise while working with clients. This will help in identifying patterns and finding long-term solutions to improve system efficiency.
7. Identify areas for improvement: As a System Services Representative, you will have a deep understanding of our clients' systems and their needs. It is your responsibility to identify areas for improvement and suggest solutions to enhance our services and meet our clients' needs.
8. Adhere to company policies and procedures: At IBM, we have strict policies and procedures in place to ensure the smooth functioning of our operations. As a System Services Representative, you will be responsible for adhering to these policies and procedures

According to JobzMall, the average salary range for a System Services Representative in Mexico City, CDMX, Mexico is between $15,000 to $25,000 MXN per month. This range may vary based on factors such as the specific company, level of experience, and job responsibilities. Additionally, the cost of living in Mexico City may also impact the salary range for this position.

International Business Machines Corporation is an American multinational information technology company headquartered in Armonk, New York, with operations in over 170 countries.