System Services Representative

Welcome to the world of IBM, where innovation and excellence are at the forefront of everything we do. We are seeking a highly motivated and skilled System Services Representative to join our dynamic team and help us deliver exceptional technical support to our valued clients. As a System Services Representative, you will play a crucial role in providing top-notch services to ensure the smooth functioning of our clients' systems. If you are passionate about technology, have excellent problem-solving skills, and thrive in a fast-paced environment, then we want to hear from you! Join us and be a part of a company that is revolutionizing the way the world works.

1. Provide technical support: The System Services Representative will be responsible for providing technical support to clients, ensuring their systems are functioning smoothly and efficiently.
2. Troubleshoot issues: The representative will be responsible for troubleshooting any issues that arise with clients' systems, using problem-solving skills and technical knowledge to resolve them in a timely manner.
3. Maintain client relationships: Building and maintaining strong relationships with clients is essential in this role. The representative will be responsible for ensuring clients are satisfied with the level of service provided and addressing any concerns they may have.
4. Collaborate with team members: The System Services Representative will work closely with other team members to ensure a cohesive and efficient approach to providing technical support to clients.
5. Stay updated on technology: IBM is known for innovation and the representative will be responsible for staying updated on the latest technology and trends in the industry in order to provide the best possible support to clients.
6. Document and report: It is important to document and report all technical issues and resolutions to ensure a smooth and efficient process. The representative will be responsible for accurately documenting all interactions with clients and reporting any issues or trends to their team.
7. Provide training: The representative may be responsible for providing training to clients on new technology or systems, as well as educating them on how to effectively use their current systems.
8. Adhere to company standards: As a representative of IBM, it is important to uphold the company's standards of excellence and professionalism in all interactions with clients.
9. Seek continuous improvement: The representative will be expected to continuously seek ways to improve the technical support process and provide feedback to their team and management.
10. Handle multiple tasks: This role may involve handling multiple tasks and clients simultaneously, therefore the representative should be able to prioritize and manage their time effectively.

According to JobzMall, the average salary range for a System Services Representative in Chicago, IL, USA is $45,000 - $70,000 per year. This may vary depending on factors such as experience, skills, and the specific company and industry the representative is working in.

International Business Machines Corporation is an American multinational information technology company headquartered in Armonk, New York, with operations in over 170 countries.