Welcome to IBM, a global leader in technology and innovation. We are currently seeking a skilled ServiceNow Architect/Technical Lead to join our team and drive forward our digital transformation efforts. As a ServiceNow Architect/Technical Lead at IBM, you will have the opportunity to work with cutting-edge technology and collaborate with a diverse group of talented professionals. We are looking for an experienced individual who is passionate about ServiceNow and possesses a strong technical background. If you are ready to take on a challenging and rewarding role, and make an impact on the future of IBM, then we want to hear from you.
- Design and develop innovative solutions utilizing ServiceNow platform to support IBM's digital transformation efforts.
- Serve as the technical lead for ServiceNow projects, providing guidance and expertise to team members.
- Collaborate with cross-functional teams to gather requirements and define technical specifications for projects.
- Analyze complex business processes and provide recommendations for streamlining and automating them using ServiceNow.
- Develop and maintain technical documentation, including design documents, architecture diagrams, and user guides.
- Identify and troubleshoot technical issues, providing timely resolutions to minimize impact on project timelines.
- Stay up-to-date with the latest ServiceNow features and functionalities and provide recommendations for incorporating them into IBM's processes.
- Lead training sessions and workshops to educate team members on ServiceNow best practices and new developments.
- Work closely with project managers to ensure timely delivery of projects and adherence to project timelines.
- Collaborate with stakeholders to understand their business needs and translate them into technical solutions using ServiceNow.
- Mentor and train junior team members, providing guidance on ServiceNow development and best practices.
- Continuously evaluate and improve IBM's ServiceNow implementation, identifying areas for optimization and efficiency.
- Adhere to IBM's coding standards and best practices to ensure high-quality, scalable, and maintainable solutions.
- Proactively identify and communicate potential risks and issues to project stakeholders.
- Represent IBM in a professional manner, demonstrating strong communication and interpersonal skills while interacting with clients and internal teams.
Extensive Experience In Designing And Implementing Servicenow Solutions, Including Configuration, Customization, And Integration With Other Systems.
In-Depth Knowledge Of Servicenow Platform Architecture And Best Practices, Including Servicenow Modules, Workflows, Scripting, And Ui Customization.
Proven Track Record Of Leading And Managing Servicenow Projects, Including Gathering Requirements, Creating Project Plans, And Delivering On Time And Within Budget.
Strong Communication And Interpersonal Skills, With The Ability To Collaborate With Cross-Functional Teams And Effectively Communicate Technical Concepts To Non-Technical Stakeholders.
Servicenow Certification As A System Administrator, Implementation Specialist, And/Or Application Developer, With A Deep Understanding Of Itil Processes And It Service Management Principles.
Project Management
Integration
Data Analysis
Agile Methodology
Scripting
Cloud Computing
Technical Leadership
ITSM processes
System architecture
Configuration management
Servicenow Platform
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a ServiceNow Architect / Technical Lead is between $130,000 to $160,000 per year. However, this can vary depending on location, experience, and other factors. Some experienced ServiceNow Architects / Technical Leads can earn up to $200,000 or more per year.
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International Business Machines Corporation is an American multinational information technology company headquartered in Armonk, New York, with operations in over 170 countries.
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