IBM

Process Delivery Specialist

IBM
Research Triangle Park, Durham, NC, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

Are you a highly motivated and detail-oriented individual looking for a challenging role in a dynamic and innovative company? Look no further than IBM's Process Delivery Specialist position! As a Process Delivery Specialist, you will play a crucial role in ensuring the successful delivery of complex processes and projects for our clients. Your keen eye for detail, excellent communication skills, and ability to thrive in a fast-paced environment will make you a valuable asset to our team. If you are ready to take your career to the next level and join a global leader in technology, we want to hear from you!

  1. Manage and oversee the successful delivery of complex processes and projects for clients.
  2. Ensure that all processes are executed efficiently and accurately according to company standards and client requirements.
  3. Monitor and track project progress, identifying and addressing any potential issues or delays.
  4. Communicate with clients to gather requirements, provide updates, and address any concerns or questions.
  5. Collaborate with cross-functional teams to ensure seamless execution of processes and projects.
  6. Analyze and report on process performance and identify areas for improvement.
  7. Develop and maintain process documentation and standard operating procedures.
  8. Train and onboard new team members on processes and procedures.
  9. Maintain a high level of attention to detail and accuracy in all tasks.
  10. Adapt and thrive in a fast-paced and constantly evolving environment.
  11. Demonstrate excellent time management and organizational skills to meet tight deadlines.
  12. Continuously seek opportunities for process optimization and implementation of best practices.
  13. Stay updated on industry trends and advancements to suggest innovative solutions for clients.
  14. Represent IBM in a professional and positive manner at all times.
  15. Collaborate with team members to foster a positive and productive work environment.
  16. Take ownership and responsibility for assigned tasks and projects.
Where is this job?
This job is located at Research Triangle Park, Durham, NC, USA
Job Qualifications

  • Strong Background In Project Management: A Process Delivery Specialist At Ibm Should Have A Proven Track Record Of Successfully Managing Projects From Start To Finish. This Includes The Ability To Set Goals, Create Project Plans, Allocate Resources, And Monitor Progress To Ensure Timely Delivery.

  • Excellent Communication Skills: The Role Of A Process Delivery Specialist Involves Working With Various Stakeholders, Including Clients, Team Members, And Senior Management. Effective Communication Is Essential In Order To Understand Requirements, Provide Updates, And Address Any Issues Or Concerns That May Arise.

  • In-Depth Knowledge Of Process Improvement Methodologies: Ibm Values Continuous Improvement And Seeks Candidates Who Have A Deep Understanding Of Process Improvement Methodologies Such As Lean Six Sigma, Agile, Or Itil. This Knowledge Allows The Process Delivery Specialist To Identify Areas For Improvement And Implement Solutions That Enhance Efficiency And Quality.

  • Analytical And Problem-Solving Skills: A Process Delivery Specialist Must Have Strong Analytical And Problem-Solving Abilities To Identify And Resolve Issues That May Arise During The Project Lifecycle. This Includes The Ability To Analyze Data, Identify Trends, And Make Data-Driven Decisions To Improve Processes And Achieve Project Objectives.

  • Experience In A Technical Field: While Not A Requirement, Having A Background In A Technical Field Can Be Beneficial For A Process Delivery Specialist At Ibm. This May Include Experience In Software Development, It Infrastructure, Or Data Analytics. This Technical Knowledge Can Help The Specialist Understand And Communicate With Technical Team Members And Contribute To The Success Of Technical Projects.

Required Skills

  • Documentation

  • Quality Assurance

  • Process Improvement

  • Project Management

  • Data Analysis

  • Communication

  • Time Management

  • Continuous Improvement

  • Teamwork

  • Organization

  • Problem-Solving

  • Stakeholder management

Soft Skills

  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • flexibility

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Process Delivery Specialist in Research Triangle Park, Durham, NC, USA is $60,000-$80,000 per year. This can vary depending on factors such as experience, education, and specific job responsibilities.

Additional Information
IBM is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedMarch 17th, 2025
Apply BeforeMay 22nd, 2025
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International Business Machines Corporation is an American multinational information technology company headquartered in Armonk, New York, with operations in over 170 countries.

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