IBM

Process Associate Order Management - Health Care (Voice)

IBM
Gurugram, Haryana, India
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

Are you looking for a challenging and rewarding career in the healthcare industry? Look no further, because IBM is seeking a highly motivated individual to join our team as a Process Associate for Order Management in our health care division. As a Process Associate, you will be responsible for managing and processing orders for our clients in the healthcare sector. This is a voice-based role, where you will be interacting with clients and providing them with exceptional service. We are looking for individuals who are detail-oriented, possess excellent communication skills, and have a passion for the healthcare industry. If you are ready to take on a new and exciting opportunity, we encourage you to apply now and become a part of our dynamic team at IBM.

  1. Manage and process orders for clients in the healthcare sector with a high level of accuracy and efficiency.
  2. Interact with clients in a professional and courteous manner, providing exceptional customer service.
  3. Utilize voice-based communication to effectively address client needs and resolve any issues or concerns.
  4. Maintain detailed records of all orders and ensure timely delivery to clients.
  5. Collaborate with cross-functional teams to ensure smooth order processing and delivery.
  6. Stay updated on industry trends and regulations to ensure compliance.
  7. Proactively identify and troubleshoot any potential issues with orders.
  8. Communicate any delays or issues with orders to relevant stakeholders.
  9. Continuously improve processes and procedures to enhance efficiency and customer satisfaction.
  10. Maintain confidentiality and handle sensitive information with utmost professionalism.
  11. Adhere to company policies and procedures at all times.
  12. Participate in training and development programs to enhance skills and knowledge.
  13. Meet and exceed performance targets and metrics set by the company.
  14. Act as a brand ambassador for IBM, representing the company and its values to clients.
  15. Collaborate with team members to ensure a positive and collaborative work environment.
Where is this job?
This job is located at Gurugram, Haryana, India
Job Qualifications

  • Strong Knowledge Of Health Care Industry Regulations And Procedures: The Ideal Candidate Should Have A Comprehensive Understanding Of The Policies And Guidelines Related To Order Management In The Health Care Sector. This Includes Knowledge Of Hipaa, Compliance Regulations, And Industry-Specific Terminology.

  • Excellent Communication And Customer Service Skills: As A Process Associate For Order Management, The Candidate Will Be Required To Interact With Clients And Stakeholders On A Daily Basis. Therefore, Strong Verbal And Written Communication Skills, Along With The Ability To Provide Exceptional Customer Service, Are Essential For Success In This Role.

  • Proficiency In Order Management Software And Systems: The Candidate Should Have A Working Knowledge Of Order Management Software And Systems, Preferably In A Health Care Setting. This Includes Experience In Managing Orders, Tracking Order Status, And Resolving Any Issues That May Arise During The Order Fulfillment Process.

  • Attention To Detail And Strong Analytical Skills: The Process Associate Will Be Responsible For Accurately Processing And Tracking Orders, Which Requires A High Level Of Attention To Detail. The Candidate Should Also Possess Strong Analytical Skills To Identify And Resolve Any Discrepancies Or Issues In The Order Management Process.

  • Ability To Work In A Fast-Paced And Dynamic Environment: The Job Of A Process Associate In Order Management Can Be Demanding, With Frequent Changes And Tight Deadlines. The Ideal Candidate Should Be Able To Thrive In A Fast-Paced And Dynamic Work Environment, With The Ability To Adapt To Changing Business Needs And Priorities. Time Management And Multitasking Skills Are Also Crucial For Success In This Role.

Required Skills

  • Data Entry

  • Communication

  • Time Management

  • Multitasking

  • Attention to detail

  • customer service

  • Order Processing

  • Teamwork

  • Problem-Solving

  • Adaptability

  • Prioritization

Soft Skills

  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • Teamwork

  • Adaptability

  • Problem-Solving

  • Decision-making

Compensation

According to JobzMall, the average salary range for a Process Associate Order Management - Health Care (Voice) in Gurugram, Haryana, India is approximately ₹2,50,000 - ₹4,00,000 per year. This may vary depending on the specific company, experience level, and other factors such as bonuses and benefits.

Additional Information
IBM is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesHindi
Job PostedMarch 13th, 2025
Apply BeforeJuly 8th, 2026
This job posting is from a verified source. 
Reposted
See an issue with this job? Report it to us

Apply with Video Cover Letter Add a warm greeting to your application and stand out!

Upload
About IBM

International Business Machines Corporation is an American multinational information technology company headquartered in Armonk, New York, with operations in over 170 countries.

Frequently asked questions
More Jobs From IBM

View All IBM jobs

Get interviewed today!

JobzMall is the world‘ s largest video talent marketplace.It‘s ultrafast, fun, and human.

Get Started