Helpdesk Coordinator (RPO)

Welcome to IBM, a world-renowned leader in technology and innovation. We are currently seeking a highly motivated and customer-focused Helpdesk Coordinator to join our team on a recruitment process outsourcing (RPO) project. As a Helpdesk Coordinator at IBM, you will play a vital role in providing exceptional support to our clients and ensuring the smooth operation of their helpdesk functions. This is an excellent opportunity for an individual who thrives in a fast-paced environment and has a passion for delivering top-notch customer service. If you have the required qualifications and a strong desire to be a part of a dynamic and innovative team, we encourage you to apply.

1. Provide exceptional customer service to clients by promptly addressing and resolving their helpdesk inquiries and issues.
2. Serve as the primary point of contact for all helpdesk-related matters, including responding to emails, phone calls, and in-person requests.
3. Monitor and prioritize incoming helpdesk tickets, ensuring timely and accurate resolution.
4. Collaborate with team members and other departments to identify and escalate complex issues to the appropriate resources.
5. Maintain accurate and up-to-date records of all helpdesk activities, including ticket status, resolutions, and customer interactions.
6. Assist in the development and implementation of helpdesk processes and procedures to improve efficiency and customer satisfaction.
7. Train and onboard new helpdesk team members on processes, systems, and client-specific requirements.
8. Proactively identify and address potential problems or areas for improvement within the helpdesk function.
9. Stay updated on the latest technology and industry trends to provide informed and effective support to clients.
10. Adhere to all company policies, procedures, and standards, including maintaining confidentiality of client information.

According to JobzMall, the average salary range for a Helpdesk Coordinator (RPO) in Quezon City, Metro Manila, Philippines is between ₱18,000 to ₱25,000 per month. This range may vary depending on the specific company, experience level, and skills of the individual.

International Business Machines Corporation is an American multinational information technology company headquartered in Armonk, New York, with operations in over 170 countries.