Customer Success Manager - Cloud

Welcome to IBM! We are currently seeking a highly motivated and customer-focused individual to join our team as a Customer Success Manager for our Cloud products. As a Customer Success Manager, you will play a crucial role in ensuring our clients' success and satisfaction with our cloud solutions. With your strong communication skills and technical expertise, you will be responsible for building and maintaining strong relationships with our customers, understanding their needs, and providing them with the support and guidance they need to maximize the value of our products. If you are passionate about delivering exceptional customer experiences and have a strong background in cloud technologies, we encourage you to apply for this exciting opportunity at IBM.

1. Build and maintain strong relationships with clients to ensure their success and satisfaction with IBM's cloud products.
2. Understand and anticipate clients' needs and provide them with the necessary support and guidance to maximize the value of our products.
3. Serve as the main point of contact for clients, addressing any questions, concerns, or issues they may have.
4. Collaborate with cross-functional teams to identify and implement strategies for improving the customer experience.
5. Utilize strong communication skills to effectively communicate technical information and solutions to clients.
6. Stay up-to-date with industry trends and advancements in cloud technology to better serve clients.
7. Develop and maintain a deep understanding of IBM's cloud products and services.
8. Monitor and analyze customer usage and adoption of our cloud products, identifying areas for improvement or upsell opportunities.
9. Proactively identify and resolve any potential issues or roadblocks that may impact customer satisfaction.
10. Meet and exceed customer retention and satisfaction goals set by the company.
11. Act as an advocate for customers within IBM, providing feedback and recommendations for product improvements and enhancements.
12. Continuously seek opportunities to improve and streamline processes to enhance the customer experience.
13. Collaborate with sales teams to identify and pursue potential upsell or cross-sell opportunities.
14. Maintain accurate and up-to-date records of customer interactions and progress in CRM systems.
15. Represent IBM professionally and positively in all customer interactions.

According to JobzMall, the average salary range for a Customer Success Manager - Cloud in Bengaluru, Karnataka, India is between ₹1,200,000 to ₹1,800,000 per year. This can vary depending on factors such as the company, experience, and skills of the individual. Some companies may also offer additional benefits and bonuses.

International Business Machines Corporation is an American multinational information technology company headquartered in Armonk, New York, with operations in over 170 countries.