Compute and Virtualization Support Engineer
The Compute & Virtualization Cloud Support Engineer role provides technical support to clients of our infrastructure-based offerings and services. Diagnose and troubleshoot issues reported by IBM Cloud customers. Effectively communicate with customers and partners via phone, chat and case regarding technical issues. Document and track customer cases from start to finish ensuring customer expectations are properly managed and that technical issues are resolved to the customer’s satisfaction. Work with engineering, operations, and management to diagnose and resolve critical issues. Use acquired knowledge to suggest, edit, and write in-depth Knowledge Base articles.
2 or more years of experience working directly with customers.
1-3 years’ of working on large scale service provider networks
Experience in common server applications such as DNS, Mail, package managers, etc.
Solid understanding of TCP/IP Networking and Cloud IT Security concepts.
Bash
Active Directory
PowerShell scripting
Time Management Skills
System Administration
Advanced troubleshooting
VMware HCX
Junuper vSRX
Driven and self-motivated
Prioritizing skills
Adaptability
Problem Solving Skills
Detail Oriented and Organized
Verbal and Written Communication
Multi tasker
According to JobzMall, the average salary range for a Compute and Virtualization Support Engineer in 71 S Wacker Dr, Chicago, IL 60606, USA is $50,000 to $85,000 per year. This range is based on the salaries reported by employers and job postings in the area. Salaries will vary depending on experience, qualifications, and other factors.
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International Business Machines Corporation is an American multinational information technology company headquartered in Armonk, New York, with operations in over 170 countries.
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