IBM

Client Facing Technology Support Developer

IBM

San Jose, CA, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

At IBM, we are looking for an enthusiastic Client Facing Technology Support Developer to join our team and help ensure the successful implementation of our technology solutions. This role requires an individual with the technical knowledge to provide advanced support to our customers, and the interpersonal skills to effectively communicate with them.The ideal candidate must have a strong background in customer service, web-based technologies, and software development. The successful applicant will possess excellent problem-solving and communication skills, as well as a strong attention to detail and the ability to work as part of a team.If you are a self-motivated individual with a passion for technology and a desire to serve our customers, then we would love to hear from you.

Responsibilities:

  1. Provide advanced technical support and troubleshooting to IBM customers.
  2. Develop web-based technologies and software solutions to meet customer needs.
  3. Maintain customer service excellence by providing excellent communication and problem-solving skills.
  4. Utilize strong attention to detail to ensure successful implementation of technology solutions.
  5. Work collaboratively with other team members to ensure customer satisfaction.
  6. Assist in the development and implementation of new technologies and solutions.
  7. Monitor customer feedback and respond to issues promptly.
  8. Keep abreast of new technologies and trends in the industry.
Where is this job?
This job is located at San Jose, CA, USA
Job Qualifications
  • Excellent Communication And Interpersonal Skills

  • Html

  • Troubleshooting

  • Such As Java

  • Strong Problem Solving

  • And Analytical Skills

  • Knowledge Of Customer Service Principles And Practices

  • Knowledge Of Computer Systems

  • Hardware

  • Software And Networks

  • Ability To Work Effectively With Customers And Employees

  • Ability To Prioritize Tasks And Manage Time Efficiently

  • Knowledge Of Coding Languages

  • And C++

  • Experience With Customer-Facing Software Applications

Required Skills
  • Documentation

  • Process Improvement

  • Testing

  • Programming

  • Java

  • Networking

  • Troubleshooting

  • Agile development

  • Debugging

  • Coding

  • Cloud Computing

  • Analytics

  • Database administration

  • Client Relations

  • System Administration

Soft Skills
  • Communication

  • Conflict Resolution

  • Leadership

  • Problem Solving

  • Time management

  • Interpersonal Skills

  • creativity

  • Critical thinking

  • Teamwork

  • Adaptability

Compensation

According to JobzMall, the average salary range for a Client Facing Technology Support Developer in San Jose, CA, USA is approximately $90,000 to $130,000 per year. This range is based on salaries reported by employers for this position, as well as the experience and skillset of the individual hired.

Additional Information
IBM is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedNovember 10th, 2023
Apply BeforeAugust 19th, 2025
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About IBM

International Business Machines Corporation is an American multinational information technology company headquartered in Armonk, New York, with operations in over 170 countries.

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