IBM

Client Facing Technical Support Developer

IBM
Kochi, Kerala, India
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

Are you a problem-solver with a passion for technology and a knack for communicating with clients? Are you looking for an opportunity to utilize your technical skills while also providing exceptional customer service? Look no further than IBM's Client Facing Technical Support Developer role!As a Client Facing Technical Support Developer at IBM, you will be responsible for providing technical support to our clients, ensuring their satisfaction and success with our products and services. You will serve as a liaison between our clients and our technical teams, utilizing your strong communication skills to effectively troubleshoot and resolve any issues that may arise. We are seeking a candidate who is not only technically proficient, but also possesses excellent interpersonal skills and a customer-centric mindset.If you are a driven, client-focused individual with a strong technical background, we encourage you to apply for this exciting opportunity at IBM. Join our team and help us deliver exceptional support and solutions to our valued clients.

  1. Provide technical support to clients on IBM products and services.
  2. Serve as a liaison between clients and technical teams to effectively troubleshoot and resolve issues.
  3. Utilize strong communication skills to effectively communicate with clients and understand their needs.
  4. Develop and maintain strong relationships with clients to ensure their satisfaction and success with IBM products and services.
  5. Troubleshoot technical issues and provide timely and effective solutions to clients.
  6. Continuously update and expand technical knowledge to effectively support and troubleshoot new and existing products and services.
  7. Collaborate with cross-functional teams to identify and resolve complex technical issues.
  8. Document and track client interactions and technical issues in a timely and accurate manner.
  9. Utilize excellent interpersonal skills to build rapport and trust with clients.
  10. Proactively identify opportunities for process improvements and provide recommendations to enhance the client experience.
  11. Keep up-to-date with industry trends and developments to better understand client needs and provide relevant solutions.
  12. Attend trainings, conferences, and other events to enhance technical skills and knowledge.
  13. Adhere to service level agreements and ensure timely resolution of client issues.
  14. Maintain a customer-centric mindset and always strive to provide exceptional customer service.
  15. Act as a technical advisor to clients and provide guidance on best practices and solutions.
Where is this job?
This job is located at Kochi, Kerala, India
Job Qualifications

  • Strong Technical Background: The Ideal Candidate Should Possess A Deep Understanding Of Programming Languages, Operating Systems, And Networks. They Should Have Experience In Troubleshooting Technical Issues And Providing Solutions To Clients.

  • Excellent Communication Skills: As A Client Facing Role, Effective Communication Is Crucial. The Candidate Should Have Excellent Verbal And Written Communication Skills To Properly Understand And Address Clients' Technical Concerns.

  • Customer Service Experience: The Candidate Should Have Prior Experience In A Customer-Facing Role, Preferably In A Technical Support Capacity. They Should Be Able To Handle Clients' Issues In A Professional And Timely Manner, Ensuring Customer Satisfaction.

  • Problem-Solving Skills: The Candidate Should Possess Strong Problem-Solving Skills To Identify And Resolve Technical Issues For Clients. They Should Be Able To Think Critically And Come Up With Innovative Solutions To Complex Problems.

  • Team Player: Working In A Team Is An Essential Aspect Of The Role. The Candidate Should Be Able To Collaborate With Other Technical Support Developers, As Well As Other Teams Within Ibm, To Provide The Best Possible Solutions To Clients. They Should Also Be Willing To Share Their Knowledge And Expertise With Team Members.

Required Skills

  • Documentation

  • Troubleshooting

  • Communication

  • Time Management

  • Attention to detail

  • customer service

  • Analytical Thinking

  • Relationship Building

  • Collaboration

  • Problem-Solving

  • Adaptability

  • Technical Knowledge

Soft Skills

  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • Teamwork

  • Active Listening

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Client Facing Technical Support Developer in Kochi, Kerala, India is between Rs. 3,00,000 to Rs. 7,00,000 per year. Salaries may vary depending on the individual's experience, skills, and the specific company they work for. Some companies may offer higher salaries or additional benefits such as bonuses and incentives.

Additional Information
IBM is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesHindi
Job PostedMarch 17th, 2025
Apply BeforeAugust 19th, 2025
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