Associate Customer Success Manager

At IBM, we are committed to delivering exceptional customer service and building strong relationships with our clients. We are seeking a highly motivated and customer-focused individual to join our team as an Associate Customer Success Manager. In this role, you will have the opportunity to work with a diverse portfolio of clients, providing them with guidance and support to achieve their desired outcomes. We are looking for someone who is passionate about customer success, has excellent communication skills, and is driven to exceed expectations. If you are ready to take your customer service skills to the next level and thrive in a dynamic and fast-paced environment, we want to hear from you!

1. Establish and maintain strong relationships with clients, acting as their primary point of contact for all inquiries, concerns, and support needs.
2. Understand and anticipate clients' goals and desired outcomes, and provide guidance and support to help them achieve success with our products and services.
3. Proactively monitor and analyze clients' usage and behaviors to identify areas for improvement and recommend solutions to optimize their experience.
4. Collaborate with cross-functional teams to ensure timely and effective resolution of client issues and escalations.
5. Serve as an advocate for clients within the company, providing feedback and insights to inform product development and improve overall customer experience.
6. Conduct regular check-ins and business reviews with clients to understand their evolving needs and identify opportunities for upselling and cross-selling.
7. Keep up-to-date with industry trends and best practices in customer success management, and share knowledge and insights with the team.
8. Maintain accurate and up-to-date client records and documentation to ensure efficient and effective communication and service delivery.
9. Continuously strive to exceed customer satisfaction and retention goals, and proactively address any potential risks or challenges.
10. Collaborate with team members to develop and implement strategies to improve overall customer satisfaction and retention rates.
11. Communicate effectively and professionally with clients, both verbally and in writing, to provide timely and accurate responses to their inquiries and concerns.
12. Act as a brand ambassador for IBM, promoting our values and commitment to exceptional customer service in all interactions with clients.

According to JobzMall, the average salary range for a Associate Customer Success Manager in Bengaluru, Karnataka, India is between ₹5,00,000 - ₹8,00,000 per year. This salary range can vary depending on factors such as the company, industry, experience level, and skills of the individual. Some companies may offer higher salaries or additional benefits such as bonuses, commissions, and stock options. It is important to research and compare salaries across different companies and industries to get a better understanding of the market rate for this position.

International Business Machines Corporation is an American multinational information technology company headquartered in Armonk, New York, with operations in over 170 countries.