Assistant Manager - HR Contact Center

Are you a driven and experienced HR professional looking for the next step in your career? Do you thrive in a fast-paced and dynamic environment? If so, we have an exciting opportunity for you as an Assistant Manager in our HR Contact Center at IBM. As part of our global team, you will play a crucial role in providing top-notch support to our employees and managers, ensuring their needs are met and exceeded. We are seeking a highly motivated individual with exceptional communication and organizational skills, a strong understanding of HR practices, and the ability to lead and develop a team. Join us and be a part of our innovative and inclusive culture at IBM.

1. Manage and oversee the daily operations of the HR Contact Center, ensuring efficient and effective delivery of services to employees and managers.
2. Provide leadership and direction to the HR Contact Center team, setting clear goals and expectations, and fostering a positive and inclusive work environment.
3. Serve as a subject matter expert on HR policies, processes, and procedures, providing guidance and support to team members and stakeholders.
4. Collaborate with cross-functional teams to identify and implement process improvements and best practices in the HR Contact Center.
5. Monitor and analyze key performance metrics to measure the success and impact of the HR Contact Center, making data-driven recommendations for continuous improvement.
6. Act as a point of escalation for complex employee and manager inquiries, providing timely and effective resolution while maintaining a high level of customer service.
7. Develop and maintain strong relationships with internal stakeholders, including HR Business Partners, Payroll, and Benefits teams, to ensure a seamless and integrated approach to HR support.
8. Stay up-to-date with industry trends and best practices in HR, proactively identifying opportunities to enhance and optimize HR Contact Center operations.
9. Train and mentor team members, identifying development needs and providing ongoing support and coaching to foster their growth and career progression.
10. Support the implementation of new HR programs and initiatives, ensuring successful adoption and integration within the HR Contact Center.

According to JobzMall, the average salary range for a Assistant Manager - HR Contact Center in Bengaluru, Karnataka, India is between ₹500,000 - ₹800,000 per year. This can vary depending on factors such as the size and industry of the company, the level of experience and qualifications of the individual, and the specific responsibilities and duties of the role.

International Business Machines Corporation is an American multinational information technology company headquartered in Armonk, New York, with operations in over 170 countries.