Manager, Speech Analytics

Welcome to Hyundai Capital America, where we believe in pushing the limits and driving innovation. We are seeking a highly motivated and experienced Manager of Speech Analytics to join our dynamic team. In this role, you will be responsible for leading a team of analysts to extract valuable insights from customer interactions through speech analytics technology. We are looking for someone who is passionate about data-driven decision making and thrives in a fast-paced, collaborative environment. If you are a natural leader with a strong background in speech analytics and a passion for continuous improvement, we want to hear from you!

1. Lead the speech analytics team in extracting valuable insights from customer interactions using cutting-edge technology.
2. Develop and implement speech analytics strategies to drive innovation and improve customer experience.
3. Manage the day-to-day operations of the speech analytics team, including assigning tasks, setting goals, and monitoring performance.
4. Collaborate with cross-functional teams to identify business needs and develop solutions using speech analytics data.
5. Actively monitor and analyze speech analytics data to identify trends, patterns, and areas for improvement.
6. Provide regular reports and presentations to leadership on key insights and recommendations based on speech analytics data.
7. Coach and mentor team members to ensure continuous growth and development in their roles.
8. Stay up-to-date on industry trends and advancements in speech analytics technology and propose new ideas for implementation.
9. Ensure accuracy and quality control of speech analytics data and processes.
10. Foster a positive and collaborative team environment that encourages continuous learning and improvement.

According to JobzMall, the average salary range for a Manager, Speech Analytics in Irvine, CA, USA is between $100,000-$130,000 per year. This may vary depending on the specific company, industry, and level of experience of the individual. Some companies may also offer additional benefits and bonuses.

Hyundai Capital Services is a South Korean provider of consumer financial services ranging from auto-financing, private financing, and corporate financing.