IVR Development Manager

Are you a leader in the world of IVR development? Do you have a passion for creating cutting-edge solutions and improving customer experiences? Look no further, because Hyundai Capital America is seeking an IVR Development Manager to join our team. As the IVR Development Manager, you will play a crucial role in developing and implementing interactive voice response solutions that align with our company's goals and objectives. We are looking for a driven and innovative individual who is ready to take on the challenge of managing our IVR development projects. If you possess the necessary qualifications and a passion for delivering exceptional results, we encourage you to apply for this exciting opportunity.

1. Develop and implement IVR solutions that align with Hyundai Capital America's goals and objectives.
2. Manage and lead a team of IVR developers to ensure projects are completed on time and within budget.
3. Stay updated on industry trends and advancements in IVR technology to continuously improve and enhance our solutions.
4. Collaborate with cross-functional teams to gather requirements and identify business needs for IVR development projects.
5. Create and maintain project plans, timelines, and budgets for IVR development projects.
6. Perform regular quality assurance checks to ensure IVR solutions are functioning correctly and meeting user requirements.
7. Develop and maintain documentation for IVR development projects, including project plans, technical specifications, and user guides.
8. Troubleshoot and resolve any technical issues that arise during IVR development and implementation.
9. Conduct user acceptance testing to ensure IVR solutions meet user requirements and provide a positive customer experience.
10. Communicate project updates and progress to stakeholders, including senior management and other departments.
11. Mentor and coach team members to ensure continuous growth and development in IVR development skills.
12. Continuously evaluate and improve IVR processes and procedures to increase efficiency and productivity.
13. Maintain relationships with external vendors and partners to stay updated on industry developments and potential partnerships.
14. Ensure compliance with all relevant regulations and policies related to IVR development and data privacy.
15. Stay up-to-date on emerging technologies and trends in the IVR industry and make recommendations for their implementation in Hyundai Capital America's solutions.

According to JobzMall, the average salary range for a IVR Development Manager in Newport Beach, CA, USA is between $110,000 and $150,000 per year. This may vary based on experience, education, and the specific company or industry the individual is working in.

Hyundai Capital Services is a South Korean provider of consumer financial services ranging from auto-financing, private financing, and corporate financing.