IVR Development Manager

Welcome to Hyundai Capital America, where we strive to provide exceptional financial services and support to our customers. We are currently seeking a highly skilled and motivated individual to join our team as an IVR Development Manager. As the IVR Development Manager, you will play a crucial role in designing, developing, and maintaining our Interactive Voice Response (IVR) system, ensuring a seamless and efficient customer experience. This position requires a strong technical background, excellent communication skills, and a passion for delivering excellent customer service. If you are a driven and innovative professional with a strong understanding of IVR systems, we encourage you to apply for this exciting opportunity.

1. Design and develop IVR system solutions that align with the company's business objectives and customer needs.
2. Collaborate with cross-functional teams to gather and analyze requirements and develop project plans.
3. Manage and lead a team of IVR developers, providing guidance and support to ensure successful project completion.
4. Oversee the implementation and maintenance of IVR system components, including call flows, prompts, and menu options.
5. Continuously monitor and evaluate the performance of the IVR system, making necessary improvements and updates to enhance the customer experience.
6. Ensure compliance with industry standards and regulations related to IVR systems.
7. Troubleshoot and resolve technical issues related to the IVR system, ensuring minimal downtime and disruption to customer service.
8. Develop and maintain documentation for IVR system processes, procedures, and configurations.
9. Stay updated on emerging IVR technologies and trends, and make recommendations for their implementation.
10. Foster a culture of innovation and continuous improvement within the IVR development team.
11. Communicate with stakeholders at all levels of the organization to provide updates on IVR system development and performance.
12. Develop and maintain relationships with IVR vendors and service providers.
13. Train and mentor team members on IVR system development best practices and techniques.
14. Adhere to strict deadlines and budget constraints for IVR system projects.
15. Uphold the company's commitment to exceptional customer service by ensuring a seamless and efficient IVR experience for customers.

According to JobzMall, the average salary range for a IVR Development Manager in Plano, TX, USA is between $90,000 to $130,000 per year. However, this can vary depending on the specific company, years of experience, and other factors.

Hyundai Capital Services is a South Korean provider of consumer financial services ranging from auto-financing, private financing, and corporate financing.