Engagement Associate

Are you passionate about building relationships and creating meaningful connections? Do you have a strong background in customer service and sales? We are seeking an enthusiastic and personable Engagement Associate to join our team at Hyundai Capital America. In this role, you will have the opportunity to engage with customers, promote our financial products and services, and drive customer satisfaction. If you are a driven individual with excellent communication skills and a customer-centric mindset, we want to hear from you!

1. Develop and maintain positive relationships with customers to ensure high levels of satisfaction and retention.
2. Utilize strong sales techniques to promote Hyundai Capital America's financial products and services.
3. Proactively engage with customers through various channels, including phone calls, emails, and in-person interactions.
4. Act as a brand ambassador for Hyundai Capital America, representing the company in a professional and personable manner.
5. Collaborate with team members to identify and implement strategies for improving customer satisfaction and achieving sales goals.
6. Provide exceptional customer service by promptly addressing customer inquiries, concerns, and complaints.
7. Maintain accurate and detailed records of customer interactions and sales activities.
8. Keep up-to-date with Hyundai Capital America's products, services, and promotions to effectively communicate with customers.
9. Continuously seek out opportunities to improve customer engagement and drive customer loyalty.
10. Actively participate in training and development programs to enhance sales and customer service skills.
11. Identify and report any customer trends or issues to management for further action.
12. Adhere to company policies and procedures, including compliance with regulatory requirements.
13. Represent the company at events and tradeshows to promote brand awareness and generate leads.
14. Collaborate with cross-functional teams, including marketing and product development, to provide valuable insights and feedback from customers.
15. Embody a customer-centric mindset and consistently strive to exceed customer expectations.

According to JobzMall, the average salary range for a Engagement Associate in Irvine, CA, USA is $50,000-65,000 per year. This may vary depending on the specific company, level of experience, and other factors.

Hyundai Capital Services is a South Korean provider of consumer financial services ranging from auto-financing, private financing, and corporate financing.