Customer Assistance Associate
Are you a customer-oriented individual looking for a new opportunity in the automotive industry? Look no further! Hyundai Capital America is seeking a highly motivated and outgoing individual to join our team as a Customer Assistance Associate. In this role, you will be responsible for providing exceptional customer service to our valued clients, ensuring their satisfaction and loyalty to our brand. If you have excellent communication skills, a passion for helping others, and a strong attention to detail, we want to hear from you! Join us in our mission to provide the best automotive financing experience for our customers.
- Provide exceptional customer service to Hyundai Capital America's clients.
- Ensure customer satisfaction and loyalty to the brand.
- Communicate effectively with customers to address their needs and concerns.
- Assist customers with inquiries, complaints, and problem resolution.
- Maintain a high level of professionalism and positivity in all interactions with customers.
- Demonstrate excellent listening skills to fully understand customer needs.
- Utilize company resources and tools to provide accurate and timely information to customers.
- Collaborate with other team members to resolve complex customer issues.
- Maintain a strong knowledge of Hyundai Capital America's products and services.
- Strive to exceed customer expectations and provide a positive experience.
- Demonstrate a strong attention to detail to ensure accuracy in all customer interactions.
- Adhere to company policies and procedures regarding customer interactions.
- Continuously seek ways to improve the customer experience and provide feedback to management.
- Meet or exceed performance goals and metrics set by the company.
- Uphold the company's mission to provide the best automotive financing experience for customers.
Excellent Customer Service Skills: A Customer Assistance Associate Should Have Exceptional Communication And Interpersonal Skills To Effectively Assist Customers With Their Inquiries And Concerns.
Knowledge Of Financial Products And Services: Candidates Should Have A Strong Understanding Of Financial Products And Services, Such As Loans, Leases, And Insurance, Offered By Hyundai Capital America To Provide Accurate And Helpful Information To Customers.
Problem-Solving Abilities: The Ability To Think Critically And Come Up With Effective Solutions To Customer Issues Is Crucial For A Customer Assistance Associate. This Includes Being Able To Handle Difficult Situations Calmly And Professionally.
Attention To Detail: A High Level Of Attention To Detail Is Necessary For Accurately Processing Customer Requests And Maintaining Accurate Records Of Customer Interactions.
Multitasking Skills: A Customer Assistance Associate Needs To Be Able To Handle Multiple Tasks Simultaneously, Such As Answering Phone Calls, Responding To Emails, And Managing Customer Accounts, In A Fast-Paced Environment. Strong Multitasking Skills Are Essential For Success In This Role.
Communication
Sales
Time Management
Product knowledge
Multitasking
Attention to detail
Conflict Resolution
customer service
Teamwork
Empathy
Problem-Solving
Adaptability
Communication
Conflict Resolution
Leadership
Time management
Interpersonal Skills
creativity
Teamwork
Positive Attitude
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Customer Assistance Associate in Atlanta, GA, USA is between $30,000 and $40,000 per year. This can vary depending on factors such as experience, education, and the specific company or industry. Some Customer Assistance Associates may also receive additional benefits such as bonuses, commission, and healthcare benefits.
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Hyundai Capital Services is a South Korean provider of consumer financial services ranging from auto-financing, private financing, and corporate financing.
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