Hyundai Capital America

Associate, Commercial Fleet

Hyundai Capital America

4000 MacArthur Blvd, Newport Beach, CA 92660, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

The Commercial Fleet Associate is responsible for collections and servicing of Retail and Lease Commercial Vehicle Finance (CVF) accounts and Commercial Fleet customers. Contact past due customers via telephone or email and make arrangements to bring accounts current. Handle incoming calls from delinquent CVF customers. Manage CVF collections queue of accounts 1-89 days delinquent. Provide payment extensions to qualified CVF customers Document all actions taken on account. Update Customer information such as phone numbers, address, email, and primary contact. Document all actions taken on accounts and perform all necessary account actions for CVF customer. Review CVF Customer accounts for misapplied payments, errors and send to appropriate team for corrections. Report and document any signs of fraud to CVF Management, CVF Customer Service Support. Handle in and outbound CVF customer Service calls. Review and reconcile payments received from CVF Fleet customers.

Where is this job?
This job is located at 4000 MacArthur Blvd, Newport Beach, CA 92660, USA
Job Qualifications
  • Strong communication skills - ability to effectively interact with all levels of internal and external business partners

  • Knowledge of Daybreak, KSIOP and CRM is preferred

  • Accounting experience highly desirable

  • Knowledge of HCA servicing and collection products, processes and procedures is preferred

  • Minimum of 3 years collection / customer service call center experience (auto finance industry preferred)

Required Skills
  • Analytical skills

  • MS Word

  • MS Excel for reporting

  • Effective Time Management

  • Strong PC navigation skills

  • Workflow processes

  • Customer Service calls

Soft Skills
  • Process Improvement

  • Results Oriented

  • Team player

  • Communication Skills

  • Attention to detail and accuracy

  • multitasker

  • Flexibility and adaptability

Compensation

According to JobzMall, the average salary range for a Associate, Commercial Fleet in 4000 MacArthur Blvd, Newport Beach, CA 92660, USA is $46,000 to $58,000 per year. The salary range may be higher depending on experience and qualifications.

Additional Information
Hyundai Capital America is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedNovember 23rd, 2021
Apply BeforeAugust 19th, 2025
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About Hyundai Capital America

Hyundai Capital Services is a South Korean provider of consumer financial services ranging from auto-financing, private financing, and corporate financing.

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