
Associate, Commercial Fleet
The Commercial Fleet Associate is responsible for collections and servicing of Retail and Lease Commercial Vehicle Finance (CVF) accounts and Commercial Fleet customers. Contact past due customers via telephone or email and make arrangements to bring accounts current. Handle incoming calls from delinquent CVF customers. Manage CVF collections queue of accounts 1-89 days delinquent. Provide payment extensions to qualified CVF customers Document all actions taken on account. Update Customer information such as phone numbers, address, email, and primary contact. Document all actions taken on accounts and perform all necessary account actions for CVF customer. Review CVF Customer accounts for misapplied payments, errors and send to appropriate team for corrections. Report and document any signs of fraud to CVF Management, CVF Customer Service Support. Handle in and outbound CVF customer Service calls. Review and reconcile payments received from CVF Fleet customers.
Strong communication skills - ability to effectively interact with all levels of internal and external business partners
Knowledge of Daybreak, KSIOP and CRM is preferred
Accounting experience highly desirable
Knowledge of HCA servicing and collection products, processes and procedures is preferred
Minimum of 3 years collection / customer service call center experience (auto finance industry preferred)
Analytical skills
MS Word
MS Excel for reporting
Effective Time Management
Strong PC navigation skills
Workflow processes
Customer Service calls
Process Improvement
Results Oriented
Team player
Communication Skills
Attention to detail and accuracy
multitasker
Flexibility and adaptability
According to JobzMall, the average salary range for a Associate, Commercial Fleet in 4000 MacArthur Blvd, Newport Beach, CA 92660, USA is $46,000 to $58,000 per year. The salary range may be higher depending on experience and qualifications.
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Hyundai Capital Services is a South Korean provider of consumer financial services ranging from auto-financing, private financing, and corporate financing.

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