Reservations Agent

Are you a customer service superstar with a passion for the hospitality industry? If so, we have an opportunity you won’t want to miss! Hyatt is seeking a Reservations Agent to join our team and help make our guests’ experiences extraordinary. As a Reservations Agent, you’ll be the face of Hyatt as you provide our guests with exceptional service and create lasting memories.The ideal candidate for this position should possess excellent customer service skills, strong communication abilities, and a willingness to go the extra mile for our guests. You should also have the ability to multitask, work in a fast-paced environment, and remain calm under pressure. A high school diploma or equivalent is required. Previous experience in the hospitality industry is preferred, but not required. If you think you’re a perfect fit for this role, we encourage you to apply today!

Responsibilities:

1. Provide exceptional customer service to guests while creating lasting memories.
2. Answer inquiries from guests in a polite and helpful manner.
3. Respond to guest inquiries and complaints in a timely and professional manner.
4. Ensure accuracy of reservations and data entry.
5. Process guest payments and update reservations as needed.
6. Assist with check-ins and check-outs.
7. Manage online reservations.
8. Maintain knowledge of current promotions, rates, and policies.
9. Remain current on new products, services, and other general information.
10. Provide assistance with special requests when possible.
11. Assist with other duties as requested.

According to JobzMall, the average salary range for a Reservations Agent in Chicago, IL, USA is between $20,000 and $44,000 per year. The salary range will depend on the employer, experience, and qualifications.

Hyatt Hotels Corporation is an American multinational owner, operator, and franchiser of hotels, resorts, and vacation properties.