The Hyatt Hotels is looking for an experienced and organized Housekeeping Manager to join our team. Our ideal candidate has the leadership skills to motivate our housekeeping staff and ensure our guests have a superior hotel experience. To be successful in this role, you will need at least 3 years of housekeeping supervisory or management experience in a hotel setting, a strong customer service orientation, and the ability to develop and implement housekeeping procedures. We are looking for an individual who is passionate about providing first-rate service and ensuring guest satisfaction. If you have the qualifications and enthusiasm for this role, we would love to hear from you!
Responsibilities:
- Lead and manage a team of housekeeping staff in providing a high level of cleanliness and customer service.
- Supervise the daily operations of the housekeeping department and ensure that all housekeeping staff are adhering to the hotel's standards and procedures.
- Develop and implement housekeeping procedures to ensure efficient operations.
- Maintain a safe and secure working environment and ensure that all housekeeping staff are following safety protocols.
- Monitor and order housekeeping supplies to ensure adequate inventory.
- Monitor and document housekeeping staff performance and provide constructive feedback.
- Resolve customer complaints promptly and professionally.
- Create work schedules for the housekeeping department and ensure that all staff are working their assigned shifts.
- Perform monthly inspections of the hotel rooms and public areas to ensure cleanliness and functionality.
- Maintain up-to-date knowledge of housekeeping practices and procedures.
Excellent Customer Service Skills
Strong Interpersonal And Communication Skills
Excellent Organizational Skills
Knowledge Of Osha And Other Safety Regulations
Demonstrated Ability To Manage And Motivate Staff
Ability To Plan And Budget For Housekeeping Activities
Knowledge Of Housekeeping Equipment And Supplies
Proven Ability To Work Independently
Budgeting
Training
Planning
Scheduling
Reporting
Organization
Cleaning
Coordinating
Problem-Solving
Supervising
communicating
Inspecting
Motivating
Interacting
Inventorying
Communication
Leadership
Problem Solving
Time management
Interpersonal Skills
creativity
Organization
self-motivation
Teamwork
Adaptability
According to JobzMall, the average salary range for a Housekeeping Manager in Charlotte, NC, USA is $21,000 - $40,000 per year. This range includes base salary, bonuses, and other incentives.
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Hyatt Hotels Corporation is an American multinational owner, operator, and franchiser of hotels, resorts, and vacation properties.
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