Hyatt

Hotel Security Officer

Hyatt

Charlotte, NC, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

Welcome to Hyatt, where we strive to provide our guests with unparalleled experiences and exceptional service. As a Hotel Security Officer, you will play a crucial role in ensuring the safety and security of our guests and team members. We are seeking a highly motivated and experienced individual who is dedicated to upholding our standards of excellence. If you have a strong background in security and are passionate about creating a safe and welcoming environment, we invite you to join our team.

  1. Maintain a safe and secure environment for guests and team members by monitoring and patrolling the hotel premises.
  2. Respond promptly to any security concerns, complaints, or emergencies and take appropriate action.
  3. Conduct regular inspections of the property to identify potential safety hazards and address them accordingly.
  4. Monitor security cameras and alarms to detect and prevent any suspicious or illegal activities.
  5. Enforce hotel rules and regulations to ensure the safety and well-being of all guests and team members.
  6. Collaborate with local law enforcement and emergency services in case of any incidents or emergencies.
  7. Train and educate hotel staff on safety and security protocols and procedures.
  8. Conduct thorough investigations of security incidents and maintain accurate records.
  9. Maintain a professional and approachable demeanor while interacting with guests and addressing their concerns.
  10. Stay updated on industry trends and best practices in security to continuously improve the hotel's security systems and protocols.
  11. Implement and enforce guest identification procedures to ensure the safety of all guests.
  12. Act as a liaison between the hotel and the local community to maintain positive relationships and enhance safety measures.
  13. Conduct regular safety drills and exercises to ensure preparedness in case of an emergency.
  14. Assist with the development and implementation of emergency response plans.
  15. Conduct background checks and screenings for potential new hires in the security department.
Where is this job?
This job is located at Charlotte, NC, USA
Job Qualifications
  • Prior Experience In Security Or Law Enforcement: A Hotel Security Officer At Hyatt Should Have Prior Experience Working In A Security-Related Field, Such As Law Enforcement, Military, Or Private Security.

  • Excellent Communication And Interpersonal Skills: As A Hotel Security Officer, One Must Be Able To Effectively Communicate With Guests, Colleagues, And Management In A Professional And Respectful Manner.

  • Knowledge Of Security Protocols And Procedures: The Ideal Candidate Should Have A Strong Understanding Of Security Protocols And Procedures, Including Emergency Response Plans, Access Control, And Surveillance Systems.

  • Ability To Handle Challenging Situations: Working In A Hotel Environment Can Present Various Challenging Situations, And A Hotel Security Officer Must Be Able To Remain Calm And Handle Them Effectively.

  • Physical Fitness And Ability To Handle Physical Tasks: This Role May Require Standing, Walking, And Performing Physically Demanding Tasks, Such As Patrolling The Hotel Premises. Therefore, Candidates Should Be Physically Fit And Able To Perform These Duties.

Required Skills
  • Communication

  • Crisis Management

  • Conflict Resolution

  • customer service

  • First Aid

  • Risk assessment

  • Access Control

  • Surveillance

  • Emergency Response

  • Fire Safety

  • Physical Fitness

  • Patrol Monitoring

Soft Skills
  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • Critical thinking

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Hotel Security Officer in Charlotte, NC, USA is between $27,000 and $40,000 per year. This can vary depending on the specific job duties, experience, and qualifications of the individual. Some factors that may influence salary include the size and prestige of the hotel, the level of responsibility and training required for the position, and the demand for security officers in the local job market. Additionally, some employers may offer additional benefits such as health insurance, retirement plans, and bonuses, which can also impact overall compensation.

Additional Information
Hyatt is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedJanuary 23rd, 2024
Apply BeforeMay 22nd, 2025
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About Hyatt

Hyatt Hotels Corporation is an American multinational owner, operator, and franchiser of hotels, resorts, and vacation properties.

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