Guest Services Manager

Welcome to Hyatt, where hospitality and excellence come together to create unforgettable experiences for our guests. We are currently seeking a passionate and dynamic Guest Services Manager to join our team and lead our front desk and concierge operations. In this role, you will have the opportunity to showcase your exceptional leadership skills and drive the highest level of guest satisfaction. We are looking for someone who is dedicated to providing personalized service, has strong communication and problem-solving skills, and thrives in a fast-paced environment. If you are a team player with a proven track record in the hospitality industry, we invite you to apply for this exciting opportunity and be a part of the Hyatt family.

1. Oversee and manage the front desk and concierge operations to ensure smooth and efficient guest check-ins, check-outs, and overall service delivery.
2. Train and supervise front desk and concierge staff, providing guidance and support to ensure a high level of guest satisfaction.
3. Develop and implement standard operating procedures and protocols to maintain consistency and quality in service delivery.
4. Foster a positive and collaborative work environment, promoting teamwork and open communication among team members.
5. Monitor guest feedback and resolve any issues or concerns in a timely and effective manner.
6. Develop and maintain strong relationships with guests, ensuring their needs and preferences are met and exceeded.
7. Collaborate with other departments, such as housekeeping and maintenance, to ensure a seamless guest experience.
8. Manage and maintain the front desk and concierge budget, including staffing, supplies, and equipment.
9. Keep up-to-date with industry trends and best practices, and make recommendations for continuous improvement.
10. Conduct regular audits and reviews to ensure compliance with company policies and procedures.
11. Attend and actively participate in meetings and training sessions.
12. Represent the Hyatt brand and uphold its standards of excellence in all interactions with guests and team members.
13. Work closely with the sales and marketing team to promote and market the hotel's services and amenities.
14. Handle any escalated guest issues or complaints and provide appropriate solutions.
15. Continuously strive to enhance the overall guest experience and maintain the hotel's reputation as a premier hospitality destination.

According to JobzMall, the average salary range for a Guest Services Manager in Sacramento, CA, USA is between $46,000 to $65,000 per year. However, this can vary depending on the specific company, location, and level of experience of the individual. Some guest services managers may earn more than $65,000 per year, while others may earn less than $46,000 per year. Additionally, bonuses and benefits may also impact the overall salary for this position.

Hyatt Hotels Corporation is an American multinational owner, operator, and franchiser of hotels, resorts, and vacation properties.