Guest Services Attendant

Chicago, IL, USA

Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent

Job Description

Welcome to Hyatt, where we strive to provide exceptional service and create memorable experiences for our guests. As a Guest Services Attendant, you will play a crucial role in ensuring our guests feel welcome and taken care of during their stay. We are seeking individuals who are passionate about hospitality, have exceptional communication skills, and thrive in a fast-paced, dynamic environment. Join our team and be a part of delivering unforgettable moments for our guests.

Greet and welcome guests upon their arrival at the hotel with a warm and friendly demeanor.
Provide exceptional customer service by anticipating and fulfilling guests' needs and requests.
Assist guests with check-in and check-out processes, ensuring a smooth and efficient experience.
Handle guest complaints and resolve issues promptly and effectively, escalating to management if necessary.
Maintain a clean and organized lobby area, ensuring it is welcoming and inviting to guests.
Provide information about hotel amenities, local attractions, and directions to guests as needed.
Coordinate with other departments, such as housekeeping and maintenance, to ensure guest requests are fulfilled in a timely manner.
Handle cash and credit card transactions accurately and efficiently.
Monitor and respond to guest reviews and feedback on various platforms, taking appropriate action to address any concerns.
Continuously strive to improve the overall guest experience and uphold the hotel's brand standards.
Attend training sessions and meetings to stay updated on hotel policies, procedures, and services.
Act as a brand ambassador by embodying the hotel's core values and promoting a positive image to guests and colleagues.
Maintain a high level of professionalism and confidentiality when handling guest information.
Collaborate with team members to ensure a seamless and consistent guest experience.
Adhere to all safety and security policies and procedures to ensure the well-being of guests and fellow colleagues.

Where is this job?

This job is located at Chicago, IL, USA

Job Qualifications

Excellent Communication Skills: A Guest Services Attendant Should Possess Strong Verbal And Written Communication Skills To Effectively Interact With Guests And Colleagues. This Includes Being Able To Listen Actively, Provide Clear Directions And Explanations, And Resolve Any Issues Or Concerns In A Professional Manner.
Customer Service Experience: Previous Experience In A Customer Service-Oriented Role Is Highly Desirable For A Guest Services Attendant. This Could Include Working In A Hotel, Restaurant, Or Retail Environment. Candidates Should Be Able To Demonstrate A Track Record Of Providing Exceptional Customer Service And Going Above And Beyond To Meet Guests' Needs.
Organizational Skills: Hyatt's Guest Services Attendants Are Responsible For Managing Multiple Tasks And Ensuring The Smooth Operation Of The Front Desk And Lobby Area. As Such, Strong Organizational Skills Are Essential To Prioritize Tasks, Handle Guest Requests And Inquiries In A Timely Manner, And Maintain A Neat And Orderly Work Environment.
Team Player: A Guest Services Attendant Is Part Of A Larger Team And Should Be Able To Work Collaboratively With Colleagues To Provide A Seamless Guest Experience. This Includes Being Able To Take Direction, Offer Assistance, And Communicate Effectively With Team Members To Ensure All Guest Needs Are Met.
Knowledge Of Hotel Operations: While Previous Experience In A Hotel Setting Is Not Always Required, A Basic Understanding Of Hotel Operations And Procedures Is Beneficial For A Guest Services Attendant. This Could Include Knowledge Of Reservations Systems, Check-In/Check-Out Procedures, And Hotel Amenities And Services, As Well As A Willingness To Learn And Adapt To New Systems And Processes.

Required Skills

Communication
Time Management
Multitasking
Interpersonal skills
Attention to detail
Conflict Resolution
customer service
Teamwork
Organization
Problem-Solving
Adaptability
Guest

Soft Skills

Communication
Emotional Intelligence
Leadership
Time management
creativity
Attention to detail
Teamwork
collaboration
Adaptability
Problem-Solving

Compensation

According to JobzMall, the average salary range for a Guest Services Attendant in Chicago, IL, USA is $12-$15 per hour. This may vary depending on the specific company, experience level, and location within the city. Some employers may also offer benefits such as health insurance, paid time off, and bonuses.

Additional Information

Hyatt is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedJanuary 23rd, 2024

Apply BeforeJuly 20th, 2025

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