Guest Services Agent

Welcome to the world of Hyatt, where hospitality and excellence go hand in hand. We are currently seeking a dynamic and customer-focused individual to join our team as a Guest Services Agent. As the first point of contact for our guests, your warm and genuine personality will be essential in creating memorable experiences for our guests. If you thrive in a fast-paced, team-oriented environment and have a passion for providing exceptional service, we invite you to apply for this exciting opportunity. To be successful in this role, you must possess excellent communication skills, both verbal and written, along with a positive attitude and the ability to handle multiple tasks simultaneously. A minimum of 1 year of experience in a similar role is preferred, along with a high school diploma or equivalent. Knowledge of a second language and experience in the hospitality industry is a plus. If you are ready to embark on a fulfilling career with Hyatt, we encourage you to apply today. Join us in creating memorable moments for our guests and being a part of the Hyatt family.

1. Greet and welcome guests with a warm and genuine attitude, creating a positive first impression.
2. Provide exceptional customer service by anticipating and fulfilling guests' needs and requests.
3. Serve as the main point of contact for guests, answering questions and resolving any issues in a timely and professional manner.
4. Maintain a professional and courteous demeanor at all times, representing the high standards of Hyatt.
5. Handle check-in and check-out processes efficiently and accurately, following all standard operating procedures.
6. Assist guests with reservations, changes, and cancellations, ensuring accuracy and efficiency.
7. Collaborate with other team members to ensure smooth operations and exceptional guest experiences.
8. Maintain a clean and organized work area, including the lobby and front desk.
9. Demonstrate excellent communication skills, both verbal and written, when interacting with guests, colleagues, and management.
10. Multitask and prioritize tasks effectively in a fast-paced environment.
11. Stay up-to-date with knowledge about the hotel, its services, and amenities to provide accurate information to guests.
12. Adhere to all safety and security procedures, including proper handling of guest information and confidential materials.
13. Attend training and development programs to enhance job knowledge and skills.
14. Possess a positive attitude and a passion for providing exceptional service to create memorable experiences for guests.
15. Previous experience in a similar role is preferred, along with a high school diploma or equivalent.
16. Knowledge of a second language and experience in the hospitality industry is a plus.

According to JobzMall, the average salary range for a Guest Services Agent in Los Angeles, CA, USA is between $32,000 and $40,000 per year. However, this can vary depending on factors such as the specific company, level of experience, and additional benefits offered. Some higher-end hotels may offer higher salaries for this position. It is best to research the specific company and job listing for a more accurate salary estimate.

Hyatt Hotels Corporation is an American multinational owner, operator, and franchiser of hotels, resorts, and vacation properties.