Guest Services Agent

Welcome to the world of Hyatt, where we believe in creating memorable experiences for our guests. As a Guest Services Agent, you will be at the forefront of delivering exceptional customer service to our valued guests. We are seeking individuals who are passionate about hospitality, possess excellent communication skills, and have a genuine desire to make a positive impact on our guests' stay. If you are a team player with a warm and welcoming personality, we invite you to join our dynamic team at Hyatt.

1. Greet and welcome guests upon their arrival to the hotel, providing a warm and friendly atmosphere.
2. Check guests in and out of the hotel efficiently and accurately.
3. Assist guests with any inquiries or requests they may have during their stay.
4. Provide recommendations and assistance to guests regarding hotel amenities, local attractions, and dining options.
5. Respond to guest complaints or concerns in a timely and professional manner, resolving issues to ensure guest satisfaction.
6. Maintain a clean and organized front desk area, ensuring all necessary supplies are stocked.
7. Process payments and handle cash and credit card transactions accurately.
8. Collaborate with other hotel departments, such as housekeeping and maintenance, to ensure a seamless and enjoyable guest experience.
9. Maintain a thorough knowledge of hotel policies, procedures, and services to provide accurate information to guests.
10. Continuously strive to exceed guest expectations and create memorable experiences.
11. Uphold the Hyatt brand standards and values at all times.
12. Attend and participate in training and development programs to enhance job performance and personal growth.
13. Adhere to all safety and security procedures to ensure a safe environment for guests and colleagues.
14. Foster a positive and collaborative work environment by communicating effectively with team members and displaying a professional attitude.
15. Continuously strive to improve guest satisfaction and foster loyalty by providing exceptional customer service.

According to JobzMall, the average salary range for a Guest Services Agent in Beaverton, OR, USA is between $14.50 and $18.50 per hour. This equates to an annual salary range of approximately $30,160 to $38,480. However, the exact salary may vary depending on factors such as experience, education, and the specific employer.

Hyatt Hotels Corporation is an American multinational owner, operator, and franchiser of hotels, resorts, and vacation properties.