Guest Services Agent

Chandler, AZ, USA

Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent

Job Description

Welcome to the Hyatt team! We are seeking a dynamic and customer-focused Guest Services Agent to join our team and provide exceptional service to our guests. As a member of our team, you will be the first point of contact for guests and play a crucial role in creating a welcoming and memorable experience. We are looking for someone with a passion for hospitality and the drive to exceed expectations. If you have a positive attitude, excellent communication skills, and the ability to thrive in a fast-paced environment, we would love to have you on board. Join us and be a part of the Hyatt family!

Greet and welcome guests to the hotel in a warm and friendly manner.
Check-in and check-out guests efficiently and accurately.
Respond to guest inquiries and requests in a timely and professional manner.
Provide information and recommendations about local attractions, restaurants, and events.
Handle guest complaints and resolve issues effectively, ensuring guest satisfaction.
Maintain knowledge of hotel services, amenities, and policies to assist guests with their needs.
Collaborate with other hotel departments to ensure a seamless guest experience.
Handle cash and credit transactions in accordance with hotel procedures.
Maintain a clean and organized front desk area.
Adhere to all safety and security procedures to ensure the safety of guests and employees.
Assist with guest luggage and transportation if needed.
Complete all required training and attend team meetings.
Uphold the highest standards of professionalism, customer service, and hospitality.
Be a positive and enthusiastic representative of the Hyatt brand.
Continuously strive to exceed guest expectations and enhance their overall experience.
Stay up-to-date on industry trends and best practices to continuously improve guest services.
Follow all company policies and procedures.
Perform other duties as assigned by management.

Where is this job?

This job is located at Chandler, AZ, USA

Job Qualifications

Excellent Communication Skills: A Guest Services Agent At Hyatt Must Possess Strong Verbal And Written Communication Skills To Effectively Interact With Guests, Colleagues, And Management. This Includes Being Able To Convey Information Clearly And Accurately, As Well As Actively Listening And Responding To Guest Inquiries And Concerns.
Customer Service Experience: Hyatt Places A Strong Emphasis On Providing Exceptional Customer Service To Its Guests. Therefore, A Guest Services Agent Must Have Prior Experience In A Customer-Facing Role, Preferably In The Hospitality Industry. This Includes A Proven Track Record Of Delivering Personalized And Attentive Service To Guests.
Multitasking And Time Management Skills: With A Fast-Paced Work Environment, A Guest Services Agent Must Be Able To Juggle Multiple Tasks And Prioritize Effectively. This Includes Managing Guest Check-Ins And Check-Outs, Responding To Phone Calls And Emails, And Handling Guest Requests And Complaints In A Timely Manner.
Knowledge Of Hotel Operations: As The First Point Of Contact For Guests, A Guest Services Agent Should Have A Good Understanding Of Hotel Operations, Including Room Types, Amenities, And Services Offered. This Knowledge Is Essential In Providing Accurate Information To Guests And Assisting Them With Their Needs.
Team Player Attitude: The Role Of A Guest Services Agent At Hyatt Requires Working Closely With Other Team Members, Including Front Desk Staff, Housekeeping, And Maintenance. Therefore, A Positive And Cooperative Attitude Is Crucial In Creating A Collaborative And Efficient Work Environment. Moreover, The Ability To Handle Conflicts And Work Under Pressure Is Important In Delivering A Seamless Guest Experience.

Required Skills

Communication
Time Management
Multitasking
Attention to detail
Conflict Resolution
customer service
Computer proficiency
Teamwork
Organization
Problem-Solving
Adaptability
Reservation Management

Soft Skills

Communication
Leadership
Time management
Interpersonal Skills
creativity
Teamwork
Adaptability
Problem-Solving
Decision-making

Compensation

According to JobzMall, the average salary range for a Guest Services Agent in Chandler, AZ, USA is $24,000 to $38,000 per year. However, factors such as experience, education, and specific job duties may affect the actual salary offered for this position. Other benefits such as bonuses, commissions, and health insurance may also be included in the compensation package. It is best to research specific job listings in Chandler, AZ for a more accurate salary range for a Guest Services Agent.

Additional Information

Hyatt is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedJanuary 23rd, 2024

Apply BeforeAugust 19th, 2025

This job posting is from a verified source.

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