Front Office Manager

New York, NY, USA

Full-TimeDepends on ExperienceMid-LevelBachelors

Job Description

We are looking for a passionate and experienced Front Office Manager to join the team at Hyatt. The ideal candidate should have a strong background in customer service and a commitment to providing the highest level of hospitality. The Front Office Manager will be responsible for overseeing the day-to-day operations of the front office, ensuring that guests have a pleasant stay and that all staff members are properly trained and motivated.The successful candidate should have a minimum of two years of experience managing a front office, as well as excellent interpersonal and communication skills. They should be organized and able to prioritize tasks as well as solve problems quickly and efficiently. The Front Office Manager should also have an in-depth knowledge of the hospitality industry, including current trends and best practices. A positive attitude and the ability to work well under pressure are essential.If you have the qualifications and experience we are looking for, we would love to hear from you.

Responsibilities:

Manage day-to-day operations of the front office, including staff scheduling, job assignments and providing customer service.
Ensure that guests have a pleasant stay and that all staff members are properly trained and motivated.
Prioritize tasks and solve problems quickly and efficiently.
Maintain an in-depth knowledge of the hospitality industry, including current trends and best practices.
Monitor staff performance and provide feedback.
Handle customer complaints and inquiries.
Develop and implement policies and procedures for the front office.
Monitor and maintain quality standards.
Develop and maintain strong relationships with guests and vendors.
Ensure compliance with safety and security regulations.

Where is this job?

This job is located at New York, NY, USA

Job Qualifications

Excellent Customer Service Skills
Communication
Knowledge Of Hotel Operations
Knowledge Of Safety Procedures And Regulations
Excellent Organizational
Bachelor's Degree In Hospitality Management Or Related Field
- Years Of Previous Front Office Management Experience
Including Front Office
Reservations And Housekeeping
Strong Working Knowledge Of Hospitality Computer Systems
Ability To Multi-Task And Prioritize Jobs

Required Skills

Communication
Inventory
Time Management
Scheduling
Leadership
customer service
Cash Handling
Computer
Administrative
Problem-Solving
Multi-tasking
Organizational
Interpersonal
Attention-To-Detail
Financial

Soft Skills

Communication
Leadership
Problem Solving
Interpersonal Skills
creativity
Organization
self-motivation
Critical thinking
collaboration
Adaptability

Compensation

According to JobzMall, the average salary range for a Front Office Manager in New York, NY, USA is $45,922 - $83,111 per year. This range is based on the salaries of front office managers with different levels of experience, qualifications, and job responsibilities.

Additional Information

Hyatt is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedMay 31st, 2023

Apply BeforeAugust 19th, 2025

This job posting is from a verified source.

Reposted

See an issue with this job? Report it to us