Welcome to the world of Hyatt, where we believe in taking care of people so they can be their best. We are currently seeking a dynamic and customer-oriented Front Office Host to join our team. As a Front Office Host, you will be the first point of contact for our guests, providing exceptional service and creating a warm and welcoming atmosphere. If you have a passion for hospitality and a desire to make a positive impact on our guests, we would love to have you on our team.
- Greet guests in a warm and friendly manner, creating a positive first impression for their stay at the hotel.
- Provide exceptional customer service by anticipating and fulfilling guests' needs and requests.
- Check guests in and out of the hotel efficiently and accurately, ensuring all necessary information is collected and recorded.
- Answer phone calls and inquiries from guests, providing information and assistance as needed.
- Assist with reservations and room assignments, ensuring accuracy and efficiency.
- Maintain a clean and organized front desk area, maintaining a professional and welcoming atmosphere.
- Address and resolve any guest complaints or issues in a timely and effective manner.
- Collaborate with other hotel departments to ensure a seamless and enjoyable experience for guests.
- Continuously strive to improve guest satisfaction and exceed expectations.
- Stay up-to-date on hotel amenities, services, and promotions to effectively communicate them to guests.
- Adhere to all hotel policies and procedures, including safety and security protocols.
- Train and mentor new front office staff members to uphold the highest level of customer service.
- Handle cash and credit card transactions accurately and responsibly.
- Enter and retrieve guest information and reservations in the hotel's computer system.
- Perform other duties as assigned by the Front Office Manager or other hotel management.
Excellent Communication Skills: A Front Office Host At Hyatt Should Possess Strong Verbal And Written Communication Skills To Interact With Guests And Team Members Effectively.
Customer Service Orientation: A Successful Front Office Host Should Have A Customer-Centric Approach And Be Able To Provide Exceptional Service To Guests, Resolving Their Inquiries And Complaints In A Timely And Professional Manner.
Knowledge Of Hotel Operations: As A Front Office Host, One Must Have A Thorough Understanding Of Hotel Operations, Including Check-In And Check-Out Procedures, Room Types, And Amenities, In Order To Assist Guests With Their Needs.
Multitasking Abilities: Working In A Fast-Paced Environment, A Front Office Host Should Be Able To Handle Multiple Tasks Simultaneously, Such As Greeting Guests, Answering Phone Calls, And Managing Reservations.
Attention To Detail: The Front Office Host Is Responsible For Maintaining Accurate Records, Handling Cash And Credit Card Transactions, And Ensuring The Overall Quality And Cleanliness Of The Front Desk Area. Attention To Detail Is Crucial In This Role To Provide Guests With A Seamless Experience.
Communication
Time Management
Multitasking
Attention to detail
Conflict Resolution
customer service
Teamwork
Organization
Problem-Solving
Adaptability
Computer Literacy
Communication
Conflict Resolution
Leadership
Time management
Interpersonal Skills
Critical thinking
Teamwork
Adaptability
Problem-Solving
Empathy
According to JobzMall, the average salary range for a Front Office Host in London, UK is between £20,000 and £30,000 per year. This may vary depending on the specific job responsibilities, experience level, and the company's location and industry. Some Front Office Hosts may also receive additional benefits such as bonuses, commission, and healthcare packages.
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Hyatt Hotels Corporation is an American multinational owner, operator, and franchiser of hotels, resorts, and vacation properties.
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